Note: The job is a remote job and is open to candidates in USA. Bloomerang is a mission-driven company providing technology and support to help nonprofits increase their impact. The Senior Site Reliability Engineer will help transform Tier 3 Support Engineering into a mature SRE organization by improving product reliability, observability, incident response, automation, and operational efficiency.
Responsibilities
- Own complex production support escalations and ticket triage, providing hands-on troubleshooting and resolution alongside reliability work
- Partner with Software Engineering to investigate complex production issues, identify root causes and reliability risks, and drive permanent solutions to recurring problems and defects
- Bring proven SRE practices to the team and foster proactive reliability, continuous improvement, automation, and shared ownership
- Lead incident response from triage and mitigation through recovery, root cause analysis, and blameless post-incident reviews, turning lessons learned into reliability improvements
- Build observability across products, services, and critical customer workflows using meaningful metrics, logs, traces, dashboards, and actionable alerts
- Define and mature SLIs and SLOs that measure system reliability and customer experience
- Develop synthetic monitoring for critical customer journeys to detect failures before they impact customers
- Identify sources of recurring operational toil and drive automation, tooling, process improvements, or permanent fixes that reduce manual effort
- Use AI-assisted tools and source code repositories to accelerate triage, troubleshooting, code analysis, automation, and technical investigation
- Participate in a rotating on-call schedule, primarily during business hours, with limited after-hours and weekend support
Skills
- Hands-on Site Reliability Engineering experience applying software engineering practices to production reliability and helping establish or mature SRE practices
- Strong knowledge of SLIs, SLOs, error budgets, observability, automation, and toil reduction
- Experience building monitoring, dashboards, alerts, and telemetry using tools such as Honeycomb, New Relic, Grafana, CloudWatch, Kibana, or similar
- Experience with production incident management, root cause analysis, blameless post-incident reviews, and corrective-action follow-through
- Strong programming and scripting skills to navigate and troubleshoot application code and build automation and operational tooling
- Strong code literacy and debugging skills, including navigating unfamiliar codebases, understanding application flow, reviewing code and change history, and identifying potential reliability issues
- Experience troubleshooting cloud-hosted applications using source code, logs, APIs, telemetry, event streams, and databases. Comfort navigating application stacks across technologies such as PHP, .NET, and Node.js; deep expertise in each is not required
- Demonstrated experience using and embracing AI-assisted tools in day-to-day engineering workflows, including troubleshooting, code analysis, scripting, and automation
- A collaborative self-starter who tackles difficult problems, adapts to changing priorities, and challenges the status quo
- Strong communication and collaboration skills across Software Engineering, Product, Support, DevOps, and other technical teams
- Strong SQL and relational database skills for production troubleshooting and safe data correction; PostgreSQL experience preferred
Benefits
- Generous health, vision, and dental insurance options
- HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere
- 20 PTO days
- 3 flex days
- 4 optional volunteer days
- 12 paid holidays
- Paid parental leave
- 401k match to help invest in your future
- Everything you need to be successful, shipped right to your door
- You may also be eligible for a discretionary bonus
- Permanent, full-time, fully remote position within the U.S. and select Canadian Provinces only
Company Overview