Note: The job is a remote job and is open to candidates in USA. McKesson is a Fortune 10 healthcare company focused on making quality care more accessible and affordable. This role involves defining growth strategies, mapping sales lifecycles, shaping value propositions, and building operating models for the Strategic, Community, and Specialized Pharmacy segment. The Senior Manager will work cross-functionally to translate market intelligence into actionable growth plans and operational processes.
Responsibilities
- Map the growth levers. Define the full set of growth levers across the SCS sub-segments — which customer types, key attributes, channels, and plays driving expansion, and how each contributes to the segment’s growth equation
- Direct where to focus within the market. Translate the levers into a clear point of view where sales leaders should focus (net-new vs grow share of wallet), to concentrate efforts on the highest-value prospects and plays rather than spreading thin
- Frame complex decisions and strategic choices. Develop resolutions to complex, high impact business challenges by structuring ambiguity into clear hypotheses, workplans, and decision paths. Exercise sound judgement within broad organizational guidelines and practices to evaluate alternatives, articulate explicit trade-offs, and recommend actionable strategies. Ground recommendations in a deep understanding of pharmaceutical economics, reimbursement dynamics, and the drivers of value creation and growth across the pharmacy ecosystem to position the business for long-term success
- Solve alongside the business. Prepare and run productive problem-solving sessions with business partners; engage stakeholders in joint problem-solving rather than delivering conclusions to them
- Map the current state. Build the current-state map of the sales lifecycle stage by stage — lead generation and scout, qualify, prioritize and tier, pursue and develop, deal strategy, contract and pricing, onboarding readiness, grow share of wallet/farming strategies, and renewal — documenting how each stage works today, where it breaks, and what it costs us in people, tools, resources, and process/handshakes
- Size the opportunity. Translate the gaps into quantified value — revenue at risk, share of wallet loss, velocity lost, margin leaked, and effort misapplied — so the output is a ranked set of opportunities that tells the business where to play first, rather than a list of friction points
- Define the future state and close the gaps. Turn the ranked gaps into a future-state design with named owners, decision rights, and a sequenced path to close them; route what BDO doesn’t own to the right teams — turning friction points into fixed, owned process
- Make the mapping repeatable. Stand the approach up as a method the segment can run across sub-segments and refresh as a recurring effort and in alignment with market moves
- Tell the value story. Partner with Marketing and across key Business Units to define how we articulate McKesson’s value to each sub-segment and target customer — the differentiated message, proof points, and positioning that resonate with distinct customer types
- Keep the story aligned. Ensure the value narrative is consistent from first touch through the sales conversation in every stage of lifecycle
- Carry the value story into customer Quarterly Business Reviews (QBRs). Own the strategic agenda and the value story for customer QBRs — the questions each review should answer and the proof points behind them — and work with Sales and Account Management on the annual operating calendar, the RACI, and the data, performance, and feeds needed across NAPS to support it
- Stand up the program. Design and stand up a win/loss program; Establish where reasons get captured, how consistently, and what a purpose-built program looks like across sales and account management
- Turn findings into change. Surface the real reasons we win and lose, and translate them into what to change in pricing, service, product, and positioning — routing each to the team that owns it and ensuring there is a plan in place for accountability, results, and impact
- Connect it to the market view. Feed win/loss insight, along with the competitive intelligence that surfaces through mapping, direct customer VOC, onboarding and offboarding, back into the segment’s market and competitive intelligence work and to key partners
- Build the operating model. Design and enforce the operating models, structured intake, qualification, and stage-gate frameworks that drive pipeline quality, prioritization, and consistency across opportunities
- Stand up governance. Establish governance structures and standards that keep teams aligned to shared priorities and consistent execution, and drive adoption through clear ownership and change management
- Lead the onboarding handoff. Lead a clean, structured handoff to onboarding and account management, ensuring every opportunity is operationally ready and both the customer and internal teams are positioned for long-term success
- Make the data trustworthy. Support the SFDC strategy, data standards, and pipeline visibility so reporting is accurate, actionable, and trusted; partner with Technology, Sales Enablement Operations, and Analytics on dashboards and forecasting inputs
- Bring in AI leverage. Identify where AI and automation can reduce manual work, improve speed, and accelerate insight generation — and help embed those capabilities into workflows
- Orchestrate the teams. Serve as a connective, credible thought partner and often the project lead across Sales, Sales Operations, Account Management, Marketing, Pricing, and Strategy — interacting with management and senior stakeholders on matters requiring coordination across organizational lines, challenging assumptions constructively and surfacing inconvenient facts early
- Build the alignment. Build alignment as the work proceeds by reading stakeholder perspectives and crafting recommendations the business can actually execute
- Lift the team around you. Act as a resource for colleagues with less experience and direct the work of others on initiatives without holding formal management responsibility — modeling the structured, evidence-based problem-solving the segment is building toward
Skills
- Degree or equivalent and typically requires 7+ years of relevant experience
- Bachelors degree and typically 7+ years of progressive experience in strategy and/or growth strategy, business development, or consulting — including project-leadership experience at a top-tier strategy consulting firm or an equivalent corporate strategy function
- Proficient in AI tools (e.g., Copilot, Claude, etc.), Microsoft Office (E.g., Excel, PowerPoint, Teams, etc.)
- Track record of leading cross-functional strategic projects end-to-end that resulted in concrete decisions and measurable action — not just analysis handed off to others
- Demonstrated ability to build operating models, governance, and process maps that made execution more disciplined and repeatable
- Strong analytical skills, with the ability to build and quality-control financial models, size opportunities, and translate market shifts into quantified P&L implications
- Executive presence and demonstrated effectiveness presenting to and influencing senior leaders without direct authority
- US-based with location flexibility. Candidates within ~50 miles of Irving, TX will be required to be onsite 2 days per week
- Traditional office / hybrid environment; up to 25% travel for corporate, internal, and industry events
- Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future
- Master of Business Administration preferred
- Highly structured: brings order to ambiguity and turns messy, cross-functional problems into clear workplans, process maps, and decision paths
- Process discipline: Engineering, Lean Six Sigma, or equivalent training, applied to commercial and sales processes rather than manufacturing ones
- Value-chain and financial fluency: working knowledge of pharmaceutical value-chain economics — distribution margins, sourcing dynamics, PBM and payer economics, and pharmacy P&Ls — applied as a core analytical lens
- Cross-functional operator: comfortable working across Sales, Sales Operations, Account Management, Marketing, Pricing, and Strategy, and trusted by each
- Operationally fluent: comfortable in CRM (Salesforce), pipeline reporting, and forecasting; energized by building the frameworks that make strategy repeatable
- Experience in pharmacy, healthcare, pharmaceutical services, or distribution — retail, PBM, digital, or long-term care pharmacy a strong plus
Benefits
- This role offers location flexibility and is open to candidates across the United States.
- Candidates based in the Dallas–Fort Worth (DFW) area will be hired in a hybrid capacity and are expected to work onsite at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely.
- An annual bonus or long-term incentive opportunities may be offered.
Company Overview