Note: The job is a remote job and is open to candidates in USA. First Community Credit Union is a member-owned financial institution serving its members and communities. The Operations Coordinator - Cards will provide card-related member support, process card and payment activities, investigate fraud and disputes, and assist with electronic payment operations while maintaining compliance and accurate documentation.
Responsibilities
- Provide friendly and knowledgeable support to members regarding credit card, debit card, and ATM card accounts, including account status, payments, requests, and card-related inquiries
- Process card applications, upgrades, balance transfers, card orders, and account maintenance activities while ensuring accuracy and compliance with established procedures
- Investigate and manage card fraud and dispute cases, monitor fraud activity, assist with loss prevention efforts, and ensure timely resolution of member claims
- Respond promptly to member and employee questions through phone and in-person interactions, taking ownership of issues and delivering effective solutions
- Support electronic payment services and provide backup assistance for functions such as ACH processing, online banking, mobile deposit, remote deposit capture, and check processing
- Maintain compliance with regulations, internal policies, and security protocols while accurately documenting member interactions and account activity
- Represent the Credit Union professionally through community involvement, special projects, and ongoing support of operational and growth initiatives
Skills
- High school diploma or GED
- Ability to operate a computer, telephone and other office equipment
- Competitive team player, with a positive attitude willing to learn and adapt to change
- Ability to communication, both written and verbal
- Detail-oriented and able to work in a fast-paced member service environment
- Prior customer service and administrative experience preferred
Benefits
- 11 paid federal holidays
- 401k match
- Fully paid single medical, dental and vision
- Family and work life balance support
Company Overview