Note: The job is a remote job and is open to candidates in USA. RibbitZ LLC is hiring a senior professional to support a major Wisconsin state government modernization initiative. The role leads enterprise business process improvement, project management, technology implementation, quality assurance, compliance, training, and user adoption while bridging business teams, IT, and external vendors.
Responsibilities
- Lead complex cross-functional projects through the full project lifecycle
- Evaluate and improve business workflows, processes, and operational efficiency
- Identify bottlenecks, duplicate processes, compliance risks, and automation opportunities
- Develop standardized workflows, procedures, templates, and performance metrics
- Conduct root-cause analysis and implement corrective actions
- Manage project scope, schedules, risks, deliverables, and stakeholder communications
- Lead modernization and technology implementation initiatives
- Gather, analyze, and document business and technical requirements
- Serve as a liaison between business teams, IT, and technology vendors
- Coordinate User Acceptance Testing (UAT) and validate system functionality
- Support workflow automation and data integrity initiatives
- Develop training materials and support user adoption
- Facilitate workshops, meetings, stakeholder discussions, and training sessions
- Maintain project documentation, process maps, policies, procedures, and knowledge repositories
Skills
- ✅ 4+ years as a Technical Project Manager
- ✅ 4+ years of experience with IT consolidations/implementations
- ✅ 4+ years of hands-on Continuous Improvement projects
- ✅ 4+ years of Quality Assurance & Compliance Monitoring experience
- - 3+ years of change management, reorganization, modernization, or centralized communications experience
- - 3+ years creating training materials for system implementations
- - 3+ years of Business Process Mapping experience (e.g., Visio)
- - Experience with Lean, Six Sigma, or similar continuous improvement methodologies
- - Experience with regulatory, licensing, compliance, or case management systems
- - Strong stakeholder communication and facilitation skills
Benefits
- Fully remote work arrangement
- Approximately 1 quarterly visit to Madison, WI
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