Note: The job is a remote job and is open to candidates in USA. TogetherWork provides technology solutions for non-profit member-based associations. The Solution Consultant helps clients achieve technology goals by gathering business requirements, designing functional solutions, configuring and testing systems, and delivering training and consulting services.
Responsibilities
- Acquire a fundamental understanding of our Products, Customer Support Policies, and the contractual agreements in place between our company and our clients
- Engage with our clients to understand their goals and design requirements
- Provide advice and communicate a clear vision on how best to achieve their project goals utilizing tools, applications and methodologies that will provide exceptional value to our clients
- Develop functional requirements documentation for customer approval
- Implement and support system configurations and test based on the client approved requirements and according to our standard operating procedures (SOPs)
- Provide training to customers and participate in other educational and training activities
- Utilize a uniform approach to documenting and building out solutions that will ensure consistent ongoing support to clients
- Continuously study emerging tools, technology and business practices for the association marketplace, and the application of these tools and practices
- Provide consulting services to clients in a manner that is consistent with project budget
- Other related tasks as assigned by supervisor
Skills
- • Bachelor's degree and at least 1 year of work experience in a related field
- • Solid technical skills, specifically regarding Microsoft Dynamics 365 (or similar) and related platforms
- • Understanding of CRM applications and basic database structures such as SQL
- • Proficient with Microsoft Office Productivity Suite (Word, Excel, Outlook)
- • Ability to work with various stakeholders and teams to ensure quality and timely project delivery
- • Comfortable taking initiative to be productive and efficient, enjoy being hands-on, owning their role and ensuring the work is executed with attention to detail
- • Effective communication skills and an inherent desire to turn clients into "Raving Fans"
- Experience with non-profit organization functions such as membership management, meeting management, professional development, and fundraising is a plus
Benefits
- Medical, dental, and vision insurance options
- 100% employer-paid short- and long-term disability
- Basic life insurance
- 401(k) with 100% company match up to 4%
- Flexible paid personal/vacation time built on trust and accountability
- 10 sick days annually
- 10 company-paid holidays
- 6 weeks paid parental leave
- Discretionary bonuses
- Long term incentives
Company Overview
Company H1B Sponsorship