Note: The job is a remote job and is open to candidates in USA. Uplight creates software that manages energy resources to support grid efficiency, reliability, and the transition to clean energy. The Account Manager will manage utility client relationships, account strategy, contract delivery, customer satisfaction, and cross-functional efforts to achieve business and decarbonization outcomes.
Responsibilities
- Be the expert in your account’s strategy, business, market, and goals
- In partnership with leadership, define and deliver on account strategy and plan
- Accountable for delivering against contract and business outcomes and managing internal and external tracking and progress against contract metrics
- Lead customers toward realizing business value through Uplight’s solutions
- Accountable for churn and customer satisfaction metrics for your customers in alignment with Uplight’s strategy
- Manage customer expectations and scope for contracts, managing scope discussions and changes with customers in alignment with Uplight’s strategy
- Build strong relationships with customers from individual contributor to senior levels
- Manage the customer’s interface with Uplight, appropriately prioritizing and funneling the work to insert into the business in alignment with Uplight’s strategy and plan
- Participate in cross-functional teamwork across multiple groups to deliver against our contractual commitments and effectively manage our customers
- Participate in improvement efforts to reduce churn, improve CSAT, and manage cost-of-delivery for our customers in line with our financial plan
- Specific product knowledge and expertise for the solutions for your customers
Skills
- Strong customer orientation and presence in front of senior management
- Expertise developing and maintaining key relationships across an organization, from the senior level and deeper
- Experience working on large, complex IT or similar technology projects requiring attention to detail, planning, and multi-channel communication requirements
- Attention to detail and ability to internalize and communicate a wide array of information
- Experience working across departments and colleague personas to drive cross-functional work streams to completion
- Independent thinker who proactively identifies issues, interdependencies, and solutions
- Strong written and oral communication skills
- Passion for energy, its impact on our customers, their customers, and the world
- Values alignment
- Ability to travel 10% of the time
- Ideally looking for PST or EST located candidates to support clients in those timezones
- Preferably 3-5 years of experience in Project Management, Account Management or Customer Success, preferably at a SaaS or enterprise software company
- Preferably SaaS business model experience
- Preferably Energy or utility industry experience
- Management of Demand Response Programs are a plus
Benefits
- Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.
- Ample advancement opportunities
- Robust learning and development programs
- A supportive team environment that fosters collaboration and innovation
- Flexible time off
- Generous parental leave
- A wellness stipend
- Work flexibility
- Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds
- A collaborative environment where your ideas are valued and your contributions
Company Overview