Note: The job is a remote job and is open to candidates in USA. Terumo Medical Corporation develops medical device solutions and advances quality healthcare. The Senior Field Clinical Advisor manages specialized cross-functional projects, provides clinical and technical education on specialty medical devices, and supports product development, commercialization, customer relationships, and regulatory and quality initiatives in clinical environments.
Responsibilities
- Provide clinical and technical insight across business units related to new product development, product life cycle management, marketing, engineering, training, regulatory and quality, and other areas of TMC. Deliver training and education of internal and external customers related to use and practical applications, support initiatives, and focus alignment between internal and external customers
- Serve as a company liaison with customers on clinical and technical matters supporting company initiatives to meet organizational objectives
- Provide support for organizational objectives where end user representation or clinical input is required through organized activities around new technologies and product life cycle management
- Support Product development and launch teams from concept through commercialization with training, customer feedback, and market surveillance
- Provide clinical insight on new technology, mergers, and acquisitions through internal or external development
- Provide support to engineering, quality and regulatory in medical device surveillance, labelling, protocol development, packaging, design history files, among other commercial activities
- Provide support for noncommercial activities that link current practices, trends, and technologies to TMC initiatives
- Develop and manage processes to work collaboratively within the Clinical Services Group to align resources to the management of special projects, research, development and implantation of team strategies, tactics, goals and objectives
- Collaborate with other business units to address clinical and technical issues and support of strategies and tactics
- Responsible for linking appropriate clinical applications to all marketing strategies
- Clinical services group pillar lead for strategic marketing alignments
- Manage and maintain appropriate communication and field support with internal and external customers for TIS products in conjunction with marketing team
- Provide insight into current and emerging practice, technology, and trends to communicate to the field teams
- Link customers with innovative technology, product concepts, or technical solutions to the appropriate business units
- Work with Human Resources to construct and implement new training programs within the FCS group
- Ensure schedules are compatible with the clinical training needs of the BU and customer base
- Assist with financial inputs during the annual Clinical services Group budget planning process
- Resolve clinically related customer problems and ensure clinical compatibility between all BU products and within the scope of procedural application
- Manage, schedule and coordinate visits with customers to evaluate products and maintain good customer relationships, gain competitive knowledge and new product concepts or product enhancement ideas
- Participate in team meetings as the clinical representative for TIS to provide ideas, methods, or processes, for TIS performance improvement
- Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements. This includes but is not limited to the prompt recognition and forwarding of customer complaints (i.e. adverse events, product performance reports, etc.) to Quality Assurance (QA), and by ensuring all promotional messaging (i.e. branding strategies, product claims, etc.) and materials (i.e. literature) discussed or presented to customers are clinically accurate and adhere to AdvaMed guidelines and Terumo’s policy on Interactions with Healthcare Professionals. Maintain strong knowledge of and adherence to regulations regarding promotional material content and control. Follow procedures for good clinical practices and Design Control when participating in new product development and clinical activities. Fully adhere to all applicable FDA regulations, international guidelines and Terumo’s policies at all times. Establish and promote a work environment amongst co-workers and direct reports that supports compliance with the TMC Quality System and Terumo’s policies
- Perform other job-related duties as assigned
Skills
- Thorough knowledge of company products and their recommended use
- Ability to handle customer/client inquiries and to respond with company information, selected reference material and analyze product applications and misapplications to diagnose product issues relating to usage, manufacture and/or failure
- Strong interpersonal and analytical skills, training, and the ability to stay abreast of the current technology, company products and generally accepted medical practices related to products and procedural area
- Ability to handle several time constrained projects simultaneously, while educating and satisfying the customer
- Position requires a bachelor's degree in Health Care area or related science, technical/or professional health services licensure (RT, RCIS, RN) and a minimum of 6 years' experience in clinical or field support management or equivalent combination of training, education and relevant experience
- Experience in product life cycle management, design history, product support specialist required
- This is a field-based position. Must be able to drive personal automobile to/from customer accounts and drive long distances as necessary
- This position requires approximately 65% overnight travel . In addition, occasional weekend travel is required
- This position requires regular travel to customer sites, TMC sites, tradeshows/congresses, and 3rd party sites to participate or conduct meetings
- International travel may be required
- To keep abreast of current technical trends and procedures, daily entry to hospitals and other medical facilities may be required
- Must be able to gain access to and work in the IR suite, cath lab and operating room. Entry into these areas requires an ability to wear appropriate gowning, stand for long periods of time, comply with hospital policy/protocol and be aware of potential biohazards such as blood borne pathogens
- Minimum of 4 years direct experience in the endovascular field with emphasis in peripheral vascular or cardiology focused medical device company preferred
Benefits
- 20% target bonus
- Personal growth and career progression through skill development
- Collaborative, respectful and resilient team environment
Company Overview