Note: The job is a remote job and is open to candidates in USA. Incode provides AI-powered identity verification and security solutions that help organizations build digital trust and prevent fraud. The Senior Technical Account Manager will serve as the technical authority for Tier 1 financial services accounts, owning architecture, operational readiness, incident response, security and compliance coordination, and strategic technical relationships.
Responsibilities
- Serve as Incode's primary technical authority, dedicated to one or more Tier 1 FinServ accounts — credible in conversations with CISOs, Heads of Fraud, VP-level Platform Engineering, and Compliance leadership
- Own the technical account relationship end-to-end: architecture reviews, roadmap alignment, risk posture, and long-term platform strategy
- Partner with Account Directors on commercial strategy — translate technical health into retention and expansion signals
- Maintain deep working knowledge of customer integration architectures: Web and Mobile SDK on the front end; REST, webhook, async architectures, SQL, logs/tracing, and AWS deployment models on the back end
- Conduct formal architecture reviews and production readiness assessments for new deployments and major changes
- Identify integration risks, performance bottlenecks, and security exposure before they surface in production
- Own formal change and release management for your accounts — upgrade windows, test plans, customer communication, and rollback procedures
- Lead BCP and multi-region readiness assessments; ensure your accounts can meet their regulatory RTO/RPO obligations
- Run incident response for your accounts: lead technical bridges, manage executive communication, drive post-incident reviews, and own the remediation plan
- Maintain documented operational runbooks for each account — not just for yourself, but to ensure continuity
- Operate fluently in regulated environments: SOC 2, PCI DSS, GDPR, CCPA, PIPEDA — you understand what these frameworks require of Incode's platform and your customers' integrations
- Support security reviews, vendor assessments, and penetration test responses for your accounts
- Understand and advise on SDK injection threat modeling — the attack surface specific to client-side identity verification
- Familiarity with ML model governance in regulated environments: model versioning, bias auditing, explainability requirements, and compliance obligations when AI-driven decisions affect financial access
- Serve as the technical voice in compliance conversations so Account Directors and Legal aren't navigating alone
- Synthesize patterns across your accounts into specific, actionable product feedback —bring Engineering and Product the signal they can't get from tickets
- Coordinate internal technical resources (SE, Engineering, Security, Support) proactively, not reactively
- Identify platform gaps that create risk for your accounts and advocate for resolution with appropriate urgency
- Build AI-assisted workflows for operational overhead: status reporting, runbook generation, incident summaries, compliance documentation
- Develop reusable playbooks for FinServ TAM engagements that can scale to other TAMs taking on regulated accounts
Skills
- 5+ years in a technical customer-facing role with demonstrated ownership of Tier 1 enterprise accounts: TAM, Customer Success Engineer, Solutions Architect, or Principal SE
- Full-stack integration fluency: Web/Mobile SDK, REST/webhooks, async patterns, SQL, logs, and distributed tracing
- AWS architecture experience — multi-region deployment, availability zones, and the operational implications of architectural decisions
- Data analysis and reporting fluency — you build operational dashboards, health scorecards, SLA reports, and trend analyses
- Incident command experience — you've led major production incidents at enterprise accounts and know how to manage the room
- Scripting and automation proficiency (Python, Bash, or equivalent) — you build tools for yourself and your accounts
- Direct experience working with Tier 1 financial services institutions in a technical capacity
- Working knowledge of at least two of: SOC 2, PCI DSS, GDPR/CCPA, PIPEDA — as something you've navigated in practice
- Experience interfacing with security and compliance stakeholders (CISOs, InfoSec teams, internal audit) in a technical vendor role
- Familiarity with enterprise change management: model governance, freeze windows, release gating
- Experience with identity verification, fraud prevention, biometrics, or related security products
- Knowledge of SDK injection attacks, client-side security threat modeling, or mobile application security
- Experience at a high-growth SaaS company scaling through a hypergrowth phase
Benefits
- Flexible Working Hours & Workplace
- Open Vacation Policy
- Promotions & Development
Company Overview
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