Note: The job is a remote job and is open to candidates in USA. Steptoe LLP is seeking an experienced Financial Systems Analyst to provide hands-on administration, production support, and maintenance for its core financial applications, primarily Elite 3E. The role supports Accounting and Finance teams through troubleshooting, data corrections, security administration, reporting, financial processes, upgrades, and stakeholder coordination.
Responsibilities
- Own day-to-day **Elite 3E production support** for Accounting and Finance teams
- Monitor and manage the Financial Systems support queue, prioritizing urgent production issues and routine requests
- Troubleshoot Elite 3E application and data issues and make corrections directly within the system
- Administer **3E security, user setup, roles, permissions, and system access**
- Support financial processes across **billing, collections, accounting, time entry, and reporting**
- Investigate financial data discrepancies and determine the underlying system or data issue
- Independently write and troubleshoot **SQL queries, including joins**, to pull, analyze, and validate data
- Review automated reports and investigate discrepancies or inaccuracies
- Support financial reporting and dashboard initiatives using SQL and reporting/BI tools
- Monitor data integrity and troubleshoot application, database, and integration issues
- Support month-end and year-end financial system processing
- Partner directly with Billing and Collections Managers, Accounting leadership, and other business stakeholders to resolve issues
- Coordinate with software vendors and IT teams as necessary while maintaining ownership of issues through resolution
- Assist with testing, deployment, and validation of application upgrades, patches, and enhancements
- Document system configurations, support procedures, and recurring operational processes
- Participate in knowledge transfer and quickly become an independent owner of the Elite 3E production environment
Skills
- U.S. Citizen or Green Card
- 3+ years of hands-on Elite 3E production support experience
- Recent experience supporting **Elite 3E within a law firm environment**
- Demonstrated experience troubleshooting and correcting Elite 3E application and data issues directly within the system
- Hands-on experience administering **3E security, users, roles, permissions, and access**
- Strong understanding of law firm financial processes, including **accounting, billing, and collections**
- Strong SQL skills with the ability to independently write queries using **joins**, pull and validate data, and troubleshoot existing queries
- Experience investigating financial data discrepancies and supporting reporting requirements
- Ability to independently manage a production support queue and appropriately prioritize issues
- Experience working directly with Finance/Accounting stakeholders and software vendors
- Strong problem-solving and troubleshooting skills
- Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical stakeholders
- Ability to work independently and quickly take ownership of an existing environment
- Experience with **Elite 3E upgrades or implementations**
- Experience supporting **Intapp** applications
- Experience with **BigHand BI**
- Experience with **SSRS and/or Power BI**
- Experience with financial system integrations
- Experience with ODDR, Nth Degree, Emburse, Data Insights, AFS/Xcelerate, or similar legal financial applications
Benefits
- Remote work arrangement
Company Overview