Note: The job is a remote job and is open to candidates in USA. Starkey México is seeking a Senior Clinical Training & Development Specialist to support the delivery of high-quality clinical and sales training across the organization. This role involves facilitating structured training programs, delivering in-clinic coaching, and supporting the onboarding of new providers to enhance provider performance and patient care.
Responsibilities
- Facilitate structured training sessions focused on clinical excellence, patient journey management, and sales methodology
- Deliver in-clinic coaching, shadowing, and observational feedback to providers
- Identify provider skill gaps and provide targeted developmental support
- Collaborate with Education and Sales Training teams to ensure alignment with organizational training objectives
- Support the end-to-end onboarding experience for new providers in partnership with regional leadership
- Facilitate onboarding milestones, including virtual and in-person check-ins
- Assist in building role-specific onboarding plans under the direction of the Manager
- Track and report onboarding progress and performance indicators to the Manager
- Coach providers on scripting, objection handling, patient approach, and event-based sales opportunities
- Assist providers and clinics in executing workshop or open house events
- Model professional, ethical, and patient-centered communication practices
- Assist in developing and refining onboarding materials, training guides, and learning resources
- Provide field insights and feedback to the Manager to inform program improvements
- Support evaluation of training effectiveness through observation and provider feedback
- Perform other duties/responsibilities as assigned
Skills
- Bachelor's degree required
- Active licensure as a Hearing Instrument Specialist or Audiologist required
- 2–4+ years of clinical experience in hearing care
- Some experience delivering training, coaching, or mentoring in a clinical or retail setting
- Demonstrated understanding of retail sales strategies and consultative selling
- Ability to thrive in a fast-paced, field-based environment
- Strong facilitation and presentation skills
- Ability to coach and provide constructive feedback to peers
- Excellent communication and organizational skills
- Proficiency with Microsoft Office, CRM systems, and hearing industry software
Benefits
- Medical, dental and vision insurance
- 401(k) retirement plan with company match
- Company-paid life and short-term disability insurance
- Long-term disability insurance
- Employee assistance plan
- Hearing aid benefits
- Paid Time Off
- Paid holidays
- Paid floating holidays
- Paid volunteer service day
- Paid paternity and maternity leave
- Tuition reimbursement
- This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
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