Note: The job is a remote job and is open to candidates in USA. Centerfield is hiring a Senior Account Manager, Client Success for its Home Services division. The role owns and grows a portfolio of client partnerships, serves as the primary client contact, and coordinates internal teams to improve performance and expand accounts.
Responsibilities
- Own the day-to-day management, performance, and growth of an assigned portfolio of client accounts, including more complex or strategically significant partnerships, serving as the primary client contact and central point of coordination for internal teams
- Develop a comprehensive understanding of each client's business, objectives, and programs, proactively identifying and prioritizing opportunities to optimize performance, improve operational efficiency, and strengthen overall account health
- Identify, develop, and pitch incremental growth opportunities, including cross-selling and upselling Centerfield products and services, expanding existing programs, and introducing new solutions aligned with client needs and long-term partnership objectives
- Drive achievement of annual account revenue targets through proactive account management, strategic growth initiatives, and effective development and execution of client-specific business plans
- Build and maintain trusted relationships across client stakeholders, including senior-level contacts, developing a deep understanding of their business, priorities, and partnership objectives
- Maintain a comprehensive understanding of account activity across Media, Sales, Product, Design, and other internal teams to proactively identify factors affecting performance and client experience
- Own the development, tracking, and achievement of client program KPIs, coordinating cross-functional initiatives and deliverables to drive performance against established objectives and identify opportunities for improvement
- Lead regular client meetings, including weekly or biweekly discussions as appropriate, to review KPIs, discuss objectives, recommend strategic opportunities, and address outstanding priorities
- Analyze performance trends, investigate and identify underlying drivers, and translate insights into clear client-facing explanations, strategic recommendations, and actionable next steps
- Lead internal meetings to coordinate client projects and initiatives, translate client requests into clear requirements, align stakeholders on objectives and timelines, resolve competing priorities, and proactively drive execution
- Maintain strong proficiency in internal systems and processes to troubleshoot technical issues, coordinate resolution with internal teams, and communicate effectively with clients
- Collaborate with Business Development and executive sponsors to align on client priorities, growth opportunities, and strategic initiatives, providing informed recommendations and account-level insights as needed
- Actively manage and track all tasks and projects, ensuring accurate documentation of objectives, deliverables, timelines, and progress while providing clear direction, anticipating obstacles, and driving timely execution
- Manage the client review and approval process for offer updates, creative assets, and digital content, coordinating feedback with internal teams, tracking outstanding approvals, and ensuring timely execution
- Lead the resolution of complex client requests and escalated issues, coordinating with internal stakeholders, exercising independent judgment, and driving timely and effective outcomes
- Exercise sound judgment in evaluating requests, balancing competing priorities, and constructively challenging clients or internal stakeholders when appropriate, with the ability to navigate sensitive or complex situations independently
- Develop presentation materials and confidently present performance insights, strategic recommendations, and growth opportunities during client partnership meetings
- Maintain accurate account documentation, including program details, reporting processes, client directives, outstanding requests, and key contacts
- Consistently show up like a Centerfielder by embodying company values in everyday interactions, decision-making, and collaboration
- Continuously evolve yourself, your team, and the business by embracing learning, innovation, and opportunities for improvement
Skills
- 4+ years of client or account management experience
- Degree in Marketing, Business Administration, or Economics, or equivalent experience
- Strong knowledge of and experience with digital and/or affiliate marketing, including paid media advertising
- Proficient in Microsoft Office, including Microsoft Excel and PowerPoint
- Demonstrated ability to independently manage multiple client relationships, complex projects, and competing priorities with strong organizational skills, attention to detail, accountability, and consistent follow-through
- Strong analytical skills, with the ability to independently investigate performance trends, navigate reporting tools and processes, identify underlying business drivers, and translate insights into strategic, actionable recommendations
- Ability to quickly learn technical concepts, navigate unfamiliar systems, and translate complex information into clear, client-friendly explanations
- Strong critical thinking and creative problem-solving skills, with a resourceful, hands-on approach to identifying solutions, leveraging internal expertise, and independently navigating complex challenges
- Proactive worker with the ability to operate independently, exercise sound judgment, and collaborate effectively across teams and organizational levels
- Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced environment with minimal supervision
- Demonstrates strong initiative and sound judgment in identifying priorities, taking decisive action, and driving results with urgency, focus, and discipline
- Exceptional attention to detail in reporting, presentations, client communications, and account documentation
- A strong commitment to integrity, accountability, collaboration, and professional development
- Preferably managing complex client relationships or strategic accounts
Benefits
- Semi-annual bonus
- Unlimited PTO
- Industry-leading medical, dental, and vision plans
- Generous parental leave
- 401(k) company match plan – fully vested on day 1
- Outside patio overlooking Playa Vista, with cabanas, firepits, and working grills
- Monthly happy hours
- Catered lunches
- Daily food trucks
- Award-winning culture and unprecedented team spirit
- Fully stocked kitchens with snacks and drinks
- Breakroom supplied with games, couches, and workout equipment
- Weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing, and circuit training)
- Free onsite gym and locker rooms
- Paid charity and volunteer days
- Monthly team outings
- Career growth, including promotion from within
- Los Angeles-based employees follow a hybrid schedule, with in-office attendance Tuesday through Thursday, 9 a.m.–5 p.m.
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