Note: The job is a remote job and is open to candidates in USA. Velera is hiring a Client Delivery Program Manager to develop and execute financial institution clients’ strategic plans and oversee their program initiatives. The role coordinates implementation across internal teams, clients, vendors, and partners; manages program risks and issue resolution; and supports client relationships and consultative service.
Responsibilities
- Strengthen top strategic relationships by identifying and managing FI program needs by supporting the development of a strategic roadmap having accountability for the delivery of FI Program initiatives
- Consistently demonstrate strong client relationship management skills encompassing strategic planning, program management, solution delivery, new product delivery, issue resolution while ensuring regulatory compliance
- Responsible for the planning, execution, and delivery of multiple programs and projects aligning Velera’s team to meet financial institution’s strategic goals and objectives
- Effectively develop and leverage partnerships with all Velera business units, vendors and partners to ensure client initiatives and projects are executed expeditiously to the client’s satisfaction including Mastercard, Visa, various software vendors, networks, Fiserv, FIS and other processors
- Establish and maintain strong relationships with key stakeholders, including executives, department heads, and project implementation teams
- Assist in department’s strategic planning and provide input, recommendations and direction for process improvements
- Serve as an advocate for the FI within Velera
- Maintain FI program management framework including scope, schedules and resource requirements to drive a consistent and first-class leading level of program delivery for strategic Velera financial institutions
- Produce program status reports, KPI metrics, client presentations, and business reviews to Velera and FI executives as required by the situation and by client
- Monitor project and program progress, ensuring adherence to schedule, scope, and quality standards. Identify and mitigate risks, issues, and dependencies within portfolio of programs and escalate as required
- Serve as central point of contact between various partners, Velera Business Units and clients by assertively and proactively providing ongoing communication between all parties to ensure timely implementation of assigned project deliverables
- Accountable for resolution management communication and successful delivery of projects and initiatives ranging from the basic to the complex: card processing implementations, product implementation, strategic initiatives, and client initiatives
- Serve as management point of contact for FI for project related items and escalated issue resolution
- Lead and/or participate in assigned projects including cross-functional teams in support of Velera, business unit, and/or department goals and objectives
- Utilize relationships with FI, vendors and partners to leverage and ensure expedient and quality solutions and issue resolution
- Possess a deep knowledge of partner organizations and platforms and be able to translate that skill into action to benefit client relationships
- Ability to be on site at client for extended period of times to understand strategic direction and project requirements to build effective execution plans
- Support various departments within Velera in a consultative role. This will include assisting Client Growth Management with consultation and solution development
- Maintain working knowledge of the Program Management and reporting PMO tools, Velera offered products and service applications including its key functions and associated reports
- Maintain an understanding of payments regulations, e.g. Dodd-Frank, and how each relates to assigned FI
- Maintain thorough knowledge of both industry standard best practices and PMO processes as it pertains to program/project management and supported areas of operations
- Perform other duties as assigned
Skills
- Ten (10) years of experience in a client support environment required
- Five (5) years of financial services experience required
- This role is currently not eligible for sponsorship
- Bachelor's Degree in related field; preferably in Systems or Business Management or equivalent combination of education and experience preferred
- Five (5) years of experience in credit, debit and/or eCommerce preferred
- An understanding of project management best practices and six sigma methodologies preferred
- PgMP or PMP preferred
Benefits
- Remote-first, flexible environment
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
Company Overview