Note: The job is a remote job and is open to candidates in USA. Aven Hospitality is an innovative technology provider powered by SynXis®, a global hospitality commerce and distribution platform. The Senior Account Manager owns commercial relationships for an assigned portfolio of hotel customers, focusing on retention, expansion, renewals, upselling, cross-selling, account planning, and opportunity pursuit. The role also leads customer business reviews, maintains executive relationships, and collaborates cross-functionally to drive account growth and customer satisfaction.
Responsibilities
- Hold the commercial relationship for an assigned portfolio of existing hotel accounts, recognized by customers as their primary point of contact for strategic and revenue-related conversations
- Sustain trusted relationships with key decision makers and executive stakeholders across your accounts, with Aven Hospitality established as their long-term technology partner
- Deliver a strategic account plan for each customer that holds growth priorities, renewal strategy, and relationship depth to a clear 12-month horizon
- Anticipate renewal and upsell opportunities well ahead of contract timelines by staying ahead of customer product lifecycle dynamics
- Protect recurring revenue across your portfolio, owning renewal outcomes by identifying risk early and closing renewals with commercial discipline
- Grow Aven's share of wallet by converting upsell and cross-sell opportunities into realized revenue
- Carry the full opportunity pursuit process for existing accounts from identification through close, owning deal strategy, stakeholder alignment, pricing, and contract execution
- Bring in Sales Consultants at the right moment so complex demonstrations and technical solutioning strengthen the pursuit
- Keep pipeline and revenue forecasts in Salesforce accurate and current, with opportunity status, documented contacts, and clear next steps leadership can rely on
- Advance the commercial relationship through customer meetings, business reviews, and executive presentations that make Aven's value clear
- Enter every QBR and planning cycle aligned with the assigned Customer Success Manager on account health, customer feedback, and strategic priorities
- Represent your customers internally as a credible, senior voice, advancing their priorities while protecting Aven's commercial interests
- Ensure your customers receive a consistent, high-quality experience across all touchpoints by working through Customer Success, Customer Care, and Delivery teams
- Strengthen product and commercial strategy by consistently bringing field intelligence back into the organization: market dynamics, competitive activity, and customer feedback
Skills
- Minimum 3 years of strategic account management experience in the hospitality industry or hospitality technology space
- Proven track record of meeting or exceeding revenue retention and growth targets across a portfolio of accounts
- Strong commercial judgment in renewal strategy, upsell positioning, pricing, and contract negotiation
- Ability to interpret customer performance data, usage analytics, and commercial metrics to build a compelling account narrative and drive informed decision making
- Fluency with CRS, PMS, distribution technology, or related hospitality systems and the ability to engage credibly with revenue management and technology leaders
- Proficiency with Salesforce for pipeline management, opportunity tracking, and account documentation
- Excellent presentation, oral, and written communication skills with the ability to deliver complex commercial conversations in a clear and confident manner
- Ability to build and maintain executive-level relationships across hotel ownership groups, brands, and management companies
- Strong organizational discipline to manage multiple accounts, active opportunities, and competing priorities without dropping threads
- Willingness to travel up to 25% of the time for customer meetings, industry events, and team functions
- Bachelor's degree or equivalent; relevant industry experience accepted in lieu of formal education
- Experience working in a matrixed commercial organization alongside Customer Success, Sales Engineering, and Sales Support functions
- Background in revenue management, distribution strategy, or hotel technology operations prior to moving into account management
- Familiarity with SynXis, SynXis Central Operations, or related Aven Hospitality products
- Advanced Microsoft Office proficiency (Excel, PowerPoint, Word) for commercial modeling and customer-facing materials
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