Note: The job is a remote job and is open to candidates in USA. Knotch is seeking a Senior Account Director to lead and grow a concentrated portfolio of major enterprise customers. The role owns executive relationships, commercial growth, and customer outcomes while leading a cross-functional account pod.
Responsibilities
- Own executive relationships across a concentrated portfolio of Fortune 500 and other large enterprise accounts
- Build trusted partnerships with senior marketing, digital, content, and technology leaders, including C-suite executives
- Develop and execute strategic Account Plans connecting customers' business priorities to Knotch's solutions, measurable outcomes, and long-term growth opportunities
- Lead executive-level conversations about digital transformation, AI, content strategy, and business performance
- Position Knotch as a strategic partner helping customers evolve their websites and digital experiences for an AI-driven future
- Navigate complex enterprise organizations, expanding relationships across business units, functions, and geographies
- Own the commercial success of each account, including renewals, expansion, pricing strategy, and long-term partnership value
- Identify and develop significant growth opportunities through additional business units, brands, domains, products, and strategic initiatives
- Lead the introduction and expansion of Knotch's AI-powered solutions, particularly ACE, within existing enterprise relationships
- Build compelling business cases that connect Knotch's solutions to measurable customer value and ROI
- Lead complex commercial negotiations and develop multiyear partnerships
- Maintain disciplined forecasting of renewals, expansions, pipeline, and account risk
- Take accountability for retention, growth, and long-term customer value across the portfolio
- Lead a cross-functional account pod, establishing clear priorities, accountability, and a shared commitment to customer outcomes
- Provide direct people leadership, coaching, performance management, and professional development for assigned pod team members
- Empower team members to take ownership, solve problems proactively, and operate with greater autonomy
- Establish a culture of high performance, collaboration, continuous improvement, and customer accountability
- Ensure the pod operates as one coordinated team, with clearly defined responsibilities and alignment around customer priorities
- Balance strategic initiatives, customer commitments, and team capacity to focus resources on the highest-impact opportunities
- Own overall customer success, ensuring the pod delivers against the business outcomes and strategic priorities defined in each Account Plan
- Translate executive priorities into clear objectives, initiatives, and measurable success criteria for the pod
- Drive a shift from reporting insights to delivering actionable recommendations and measurable improvements in customer performance
- Ensure teams proactively identify opportunities, address obstacles, and bring innovative ideas to customers
- Maintain executive visibility into progress, value delivered, risks, and future opportunities
- Champion new ways of working that leverage AI, automation, and Knotch's evolving capabilities to improve customer outcomes and team effectiveness
Skills
- 8+ years of enterprise account leadership experience, with a proven track record managing and growing complex, high-value customer relationships
- Proven commercial ownership, including renewals, expansion, executive negotiations, and revenue growth
- Demonstrated success managing a concentrated portfolio of Fortune 500 or similarly large enterprise accounts, ideally including multimillion-dollar relationships
- Experience leading and developing teams, with the ability to establish accountability, coach individuals, and drive performance across multiple disciplines
- Exceptional executive presence and experience building trusted relationships with SVP and C-suite stakeholders
- Strong business acumen and ability to connect marketing, digital experiences, content performance, and AI investments to measurable business outcomes
- Experience navigating complex enterprise environments involving multiple stakeholders, business units, and competing priorities
- A strategic, entrepreneurial mindset with the ability to identify opportunities and translate them into executable plans
- Curiosity and enthusiasm for AI and its impact on marketing, content, customer experience, and enterprise technology
- Proficiency with AI-powered tools to accelerate planning, analysis, productivity, and customer engagement
- Excellent communication and presentation skills, both virtually and in person
- A bias toward action, strong ownership mentality, and willingness to challenge traditional ways of working
- Experience in both enterprise SaaS and marketing agencies or consulting organizations
- Background in MarTech, digital experience platforms, content technology, analytics, or enterprise AI solutions
- Experience leading cross-functional customer teams responsible for both commercial growth and delivery outcomes
- History of expanding major enterprise accounts through transformative, multiyear initiatives
Benefits
- Uncapped variable compensation
- Fully remote work; candidates may work from anywhere in the U.S. or Canada, with Eastern time zone preferred
- Comprehensive medical, dental, and vision insurance eligibility
- Canadian applicants are provided health benefits through the employer of record (EOR) relationship with Globalization Partners
- Unlimited PTO
- 401(k) plan
- 10+ company-paid holidays
- Wellness and work-from-home perks
- Company and team offsites
- A daily company-wide break
Company Overview