Note: The job is a remote job and is open to candidates in USA. Oracle is hiring a Lead Principal Technical Program Manager to lead Cloud Hardware Support and Server Operations programs across parts of North America. The role scales operational frameworks across sites and teams, covering deployment, production readiness, hardware lifecycle support, automation, and continuous improvement for Oracle Cloud Infrastructure.
Responsibilities
- Provide program leadership for Cloud Hardware Support and Server Operations initiatives across parts of North America, including Build & Deployment, production readiness, hardware lifecycle management, break-fix operations, and operational automation
- Develop and execute scalable program frameworks capable of supporting continued hyperscale growth across multiple sites and cross-functional teams
- Lead complex, geographically distributed programs that improve operational performance, safety, security, availability, and service quality across Oracle's cloud infrastructure
- Drive operational excellence by standardizing deployment methodologies, improving service delivery, strengthening program governance, and implementing best practices across regional operations
- Champion the use of AI, automation, scripting, process engineering, and data-driven decision making to improve productivity, increase operational efficiency, and reduce the dependency between infrastructure growth and manual effort
- Partner closely with Engineering, Networking, Software Development, Product, Supply Chain, Data Center Engineering, and other cross-functional organizations to ensure successful delivery of new cloud regions and ongoing operational excellence
- Ensure customer commitments and operational service levels are consistently achieved while proactively managing program risk, dependencies, and execution gaps
Skills
- Applicants are required to read, write, and speak the following languages: English
- Senior technical program management experience within hyperscale cloud infrastructure, cloud operations, hardware support, data center operations, software development, or infrastructure engineering
- Proven experience driving large, geographically distributed programs across multiple teams, sites, and operational functions
- Demonstrated success scaling operational systems, program mechanisms, and execution models within rapidly growing cloud or technology organizations
- Strong understanding of hyperscale data center operations, distributed systems, infrastructure deployment, hardware lifecycle management, networking, storage, compute, and operational support
- Proven track record of driving operational transformation through AI, automation, intelligent tooling, scripting, process engineering, and scalable program models
- Experience leveraging emerging AI capabilities, operational analytics, Jira, Confluence, and related program tooling to improve workforce productivity, operational performance, and service quality
- Exceptional strategic thinking, technical judgment, program execution, and written and verbal communication
- Strong executive presence with the ability to present complex information clearly and influence senior stakeholders across engineering, infrastructure, product, and business organizations
- Experience partnering with engineering and operations teams in collaborative, agile environments while driving clarity, ownership, and measurable outcomes
- A Bachelors' degree is preferred
- An advanced degree is a plus
Benefits
- Flexible medical, life insurance, and retirement options
- Volunteer programs
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Flexible Vacation for eligible employees assigned to a salaried (non-overtime eligible) position
- Accrued Vacation for other employees eligible for vacation benefits: for employees working at least 35 hours per week, 13 days annually for the first three years of employment and 18 days annually thereafter; prorated for employees working between 20 and 34 hours per week; employees working fewer than 20 hours per week are not eligible
- 11 paid holidays
- 72 hours of paid sick leave upon date of hire; refreshes each calendar year, with unused balance carried over up to a maximum cap of 112 hours
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
- May be eligible for bonus, equity, and compensation deferral
Company Overview