Note: The job is a remote job and is open to candidates in USA. Team Velocity is a full-service marketing agency serving the automotive industry with integrated marketing solutions for OEMs and dealerships. The Special Operations Website Specialist serves as a cross-functional operational resource, managing escalations, troubleshooting complex website and client issues, supporting launches and special projects, and improving workflows and operational efficiency.
Responsibilities
- Serve as a primary escalation resource for complex website and operational issues
- Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns
- Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution
- Manage and support special projects, launches, migrations, and operational initiatives
- Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns
- Identify recurring operational pain points and recommend scalable solutions
- Develop and maintain operational documentation, workflows, and best practices
- Assist in improving communication and handoff processes between departments
- Monitor trends in escalations and provide actionable recommendations to leadership
- Act as a resource for edge-case scenarios and non-standard dealer requests
- Help improve operational efficiency and reduce unnecessary escalations across teams
- Support onboarding and training initiatives for new team members
- Assist with QA validation and launch readiness for large dealer groups or strategic accounts
- Participate in process improvement and automation initiatives
- Collaborate with leadership on operational reporting and workflow optimization
- Provide guidance and support during critical business events or emergency situations
- Contribute to special initiatives related to OEM requirements, website compliance, and platform enhancements
- Support interdepartmental communication during periods of organizational change or growth
Skills
- * 3+ years' professional experience in digital operations, website management, automotive marketing, or related fields
- * Strong understanding of website platforms, digital marketing operations, and client support environments
- * Experience managing escalations and cross-functional coordination
- * Exceptional organizational and time management skills
- * Strong written and verbal communication abilities
- * Ability to prioritize effectively in a fast-paced environment
- * Proficiency with project management, ticketing, and communication tools
- * Analytical mindset with strong troubleshooting capabilities
- * Ability to work independently while collaborating across multiple teams
- Candidate must reside in the Continental U.S
- * Automotive industry experience preferred but not required
- Eastern and Central time zones highly preferred but all welcome to apply
Benefits
- Quarterly bonus opportunity
- Medical
- Dental
- Vision
- 401(k)/matching
- Paid vacation
- Wellness
Company Overview
Company H1B Sponsorship