Note: The job is a remote job and is open to candidates in USA. Higharc is a VC-backed startup that is changing how new homes are designed and built. The company is seeking an accomplished Solutions Consultant to lead adoption of their Estimate module for new and existing customers, working directly with builders to streamline the estimating workflow.
Responsibilities
- Lead discovery and onboarding for the Estimate Module, mapping how each customer's estimating and purchasing teams actually work today
- Train customers directly, including presenting to their leadership, and drive early, durable adoption
- Own multiple customer relationships at once, running calls and troubleshooting sessions across several accounts in a single day
- Troubleshoot issues in real time and know when to solve it yourself versus route it to Product or Engineering
- File clear, well-documented feature requests and bugs based on what you're seeing across customers
- Run UAT testing on new Estimate functionality before it reaches customers
- Deliver regular account updates that give internal teams a real read on adoption health
- Bring structured, strategic feedback back to Product — you're one of the best-informed voices on how Estimate is actually used
Skills
- 5+ years in estimating or purchasing, ideally in home building, though strong estimating experience elsewhere is fine
- Expert-level Excel skills
- Experience leading training, implementation, or onboarding for a technical or specialized audience
- Strong project management instincts — you can organize internal and external teams around a plan and keep it moving
- Confidence presenting to customer leadership, not just day-to-day users
- Sharp problem-solving instincts and a genuine attention to detail
- A friendly, patient communication style that holds up across multiple customers and multiple modules of complexity in the same week
Benefits
- Flexible hours so you can do your best work without missing out on life
- Significant equity
- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- Meaningful maternity/paternity leave to all U.S based employees that are full-time
- Short and long-term disability plans
- 401K
- Stipend to create the ideal home office
Company Overview