Note: The job is a remote job and is open to candidates in USA. Celestica is a technology and services company that delivers design, manufacturing, supply chain, and lifecycle solutions for customers. The Solutions Architect, Services Operations develops integrated service offerings, leads solution development and proposals, supports sales and customer engagement, and coordinates handoffs through implementation and launch. The role focuses on fulfillment, supply chain, after-market services, and product launch solutions.
Responsibilities
- Leads solution development for assigned Services Business Unit opportunities
- Acts as subject matter expert on solutions for integrated solutions being addressed by Services/Celestica
- Works with other team members to scope the project and create high level work-plans, milestones, decision points, and approval paths
- Works with customers to understand specific and unstated needs in a consultative manner
- Identifies pain points, service gaps, dependencies, risks, and requirements not addressed by solution, and communicates to the team
- Develops complete solutions to customer problems, including service scope, operating model, process flow, capacity, staffing, space, logistics, equipment, technology, quality, and launch approach
- Pulls in subject matter experts and site resources as needed to develop solutions
- Works with business process analysts to ensure processes are developed to integrate solutions to customers
- Works with financial analysts to ensure understanding of financial implications of solutions for Celestica and the customer
- Works with Account Teams/Engagement Leaders to develop compelling communication solutions
- Assists with the negotiation team to understand the implications of alternatives
- Works with salespeople to validate and qualify opportunities
- Prepares approval-ready recommendations for internal leadership and customer review
- Leads proposal-to-NPI or proposal-to-implementation handoffs, including scope boundaries, operating assumptions, acceptance criteria, risks, dependencies, and readiness actions
- Supports launch reviews, early-life stabilization, lessons learned, and post-launch improvement activities
- Identifies opportunities for standardization, automation, data-quality improvement, and margin expansion
- Documents reusable solution patterns, templates, models, and standards
- Develops unsolicited proposals to targeted customers
- Duties of this position are performed in a normal office environment
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data
- Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required
- Frequent overnight travel may be required
- Duties may require extended or unusual working hours during critical customer proposals, approvals, implementations, or launches
Skills
- * Project and Opportunity management experience
- * Strong leadership, professionalism, reliability, creativity, detail oriented and follow-through with a can-do attitude
- * Consultative skills (ability to understand true customer needs)
- * Distinctive solution development and systems definition skills
- * Expert spreadsheet and presentation skills, with the ability to make models auditable and explain assumptions clearly
- * Outstanding communication skills
- * Demonstrated team-leadership capabilities, including leadership without direct authority
- * Ability to generate leads within targeted customers
- * Demonstrated success with unsolicited proposals or customer expansion concepts
- * Understand and achieve Financial Plan objectives
- * Demonstrated capability to build relationships and participate effectively on cross-functional teams
- * Ability to translate incomplete or ambiguous requirements into executable operating models
- * Ability to manage multiple time-sensitive opportunities and maintain action ownership through completion
- * Substantial knowledge of business (Fulfillment and Supply Chain, After-Market Services or Product Launch) and demonstrated ability to leverage organization
- * Frequent overnight travel may be required
- * Duties may require extended or unusual working hours during critical customer proposals, approvals, implementations, or launches
- * Eight plus years of applicable experience, including two plus years of directly applicable solutions architect experience
- * Experience in Services Business Unit (Fulfillment and Supply Chain, After-Market Services or Product Launch) solution development
- * Bachelor's degree in a related field, or consideration of an equivalent combination of education and experience
- * Educational requirements may vary by geography
- The successful candidate is preferred to be located in: Dallas/Fort Worth, Texas, Boston, Massachusetts, or Atlanta, Georgia
- * Experience in profit & loss responsibility is highly desired
Benefits
- Target Short-Term Incentive (STI) compensation
- A comprehensive benefits package is offered in addition to this range
- Remote position, with travel as necessary
Company Overview
Company H1B Sponsorship