Note: The job is a remote job and is open to candidates in USA. Gainsight is an AI-powered retention engine and customer success platform serving customer-centric companies. The Solution Design Consultant will lead Atlas Renewals Diagnostics, translate findings into target operating designs and business cases, manage pricing and commercial alignment, and hand off complete solutions to Delivery. The role also re-validates designs during implementation and contributes to diagnostic methods, assets, and practice tooling.
Responsibilities
- Lead the Atlas Renewals Diagnostic end-to-end — securing executive sponsorship, scoping the diagnostic tier, owning qualitative interviews and systems walkthroughs, scoring maturity and autonomy readiness across data, process and measurability, and delivering the executive Diagnostic Readout in person
- Convert diagnostic findings into a target service design: which renewal actions run autonomously, which need approval, which stay human, and how that mix progresses across the autonomy ramp
- Author the business case, building parity and partnership scenarios on the same opportunity set with every assumption footnoted; model capacity and cost to serve against the ramp rather than steady state
- Set pricing inputs and work with Deal Desk and Finance on structure, margin, and the ramp curve; produce an AI and human responsibility matrix in which every designed action carries a responsible party, autonomy level, guardrail, and escalation path
- Hold the solution intact through commercial negotiation, mapping the design and business case to contract terms and the authorized operating envelope while remaining the practitioner voice in the room
- Transfer design intent, assumptions, risks, and open decisions to Delivery and the Solutions Architect at close; assemble the delivery handoff package including the deal review record, readiness scorecard, final readout, pricing model, and open items register
- Re-validate the design against live performance during ramp and own the Partnership Value Assessment against the agreed baseline; contribute to diagnostic method improvement, the asset library, and practice tooling
- This role may require occasional travel (up to 25%, concentrated in diagnostic interview weeks and executive readouts) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business
Skills
- 10+ years of relevant experience and a bachelor's degree in business, finance, or a related field (or equivalent combination of education and experience), required
- Demonstrated experience conducting qualitative and quantitative analysis of business problems and presenting findings to senior executives, including in renewal, customer success, or subscription revenue operations
- Strong financial modeling capability in Excel — multi-year business cases, margin analysis, and scenario ranges — with the ability to set priorities and drive deliverables to completion with minimal supervision
- Ability to design and price a configured operating model with a commercial case attached; experience holding a solution through negotiation and translating design intent into contract terms
Benefits
- Commission based on performance
- Participation in Gainsight’s equity program
- Fully covered medical premiums (employee-only)
- Flexible PTO
- 401(k) plan
- Dental and vision coverage
- Remote work options
- A $10,000 lifetime fertility stipend
- Access to coworking spaces around the globe
- Dedicated Recharge Holidays — one long weekend each quarter to relax and reset
- Mentoring
- Career development opportunities
Company Overview
Company H1B Sponsorship