Note: The job is a remote job and is open to candidates in USA. CrowdStrike is a global cybersecurity company that provides an AI-native platform to protect organizations from breaches. The Senior Resident Consultant plans, deploys, implements, optimizes, and supports the CrowdStrike Falcon platform and related applications while providing technical guidance and customer support.
Responsibilities
- Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications
- Assist customer with operationalizing all modules of the Falcon platform
- Troubleshoot customer issues across small to large enterprises
- Utilize and engineer native and 3rd party software deployment technologies
- Develop scripting and application solutions using Falcon APIs
- Customer project planning and status
- Work closely and collaboratively with customer information technology teams
- Leveraging CrowdStrike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management
- Assist customers with the integration of CrowdStrike into existing tools
- Support both Incident Response and Compromise Assessment teams with deployment of Falcon and Falcon Forensics Collectors
- Work closely and collaboratively with Platform Professional Services team to develop customer facing collateral
- Develop and lead skills workshops for the Platform Professional Services team
- Ability to travel up to 25% of the time
Skills
- Ability to travel up to 25% of the time
- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 8 years of experience performing IT deployments or in an end user/customer environment, as well as experience with the following:
- Strong understanding of software deployment technologies
- Very knowledgeable on Windows, Mac, and Linux platforms
- Strong knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc
- Skillful communication and effective ability to build collaborative relationships
- Strong experience with presentation technical content to various audiences
- Strong experience in computer and network systems security
- Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
- Proactive and thorough ability to manage work and prioritize customer projects
- Experience mentoring team members
- Some experience leading a team to complete projects
- High level of motivation; self-starter; results driven
- Potential for travel and assignment work exists
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
- Endpoint Security: Falcon platform (preferred), AV, and EDR solutions
- Operating Systems: Windows, Linux, Mac
- Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec
- Development: PowerShell, Python, Bash, Batch
- Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation
- Compliance: CIS Benchmarks, STIGs, PCI, HIPPA
- Database: SIEM, MSSQL, Splunk, LogScale
- Identity: Identity, Active Directory, Azure-AD, SSO
- Cloud: AWS, Azure, and GCP
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Eligibility for bonuses
- Equity grants
- Health insurance
- 401k
- Paid time off
Company Overview
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