Note: The job is a remote job and is open to candidates in USA. Netsmart is a healthcare software company that develops technology and provides services for behavioral health, human services, and post-acute care organizations. The Solution Delivery Consultant serves as a trusted advisor and solution expert for the Alpha Platform, configuring, supporting, troubleshooting, and optimizing solutions for healthcare revenue cycle management. The role also manages client support cases, advises clients on workflows and adoption, and collaborates with internal teams to resolve issues and improve client outcomes.
Responsibilities
- Configure, test, support, and optimize AlphaVerify and AlphaCollector solutions in both pre-production and production environments
- Prepare and perform system build, testing, validation, and conversion activities utilizing Netsmart implementation methodologies and best practices
- Manage and resolve client support cases, troubleshoot system issues, and coordinate cross-functional resources to drive timely resolution
- Serve as a trusted advisor to clients by providing ongoing guidance, solution expertise, and workflow recommendations that support operational and revenue cycle goals
- Partner with clients to analyze current-state workflows and identify opportunities to improve efficiency, adoption, and solution utilization
- Lead and participate in client meetings, status calls, solution reviews, and adoption discussions while maintaining strong client relationships
- Monitor client health, identify risks, and communicate solution status, concerns, and recommendations to both clients and internal leadership
- Collaborate with implementation, project management, technical, product, and support teams to resolve complex issues and manage escalations
- Support client adoption efforts through knowledge sharing, best practice consulting, training reinforcement, and change management activities
- Maintain expertise in AlphaVerify and AlphaCollector functionality, workflows, and industry best practices to effectively support clients
- Contribute to process improvement initiatives and create documentation that enhances delivery consistency, operational efficiency, and client success
- Identify and generate documentation for best practices in methodology and solution utilization
Skills
- Bachelor's degree or equivalent relevant work experience
- At least 1 year of health care information technology or systems management implementation or consulting working experience
- Written and verbal communication skills
- Decision making skills
- Flexibility
- Comfort with ambiguity
- Willingness to learn and adapt in a fast-paced, client-facing environment
- Potential travel 20% of the time as needed
- Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel
- All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position
- Experience with Netsmart EHR solutions
- Experience within the Netsmart client industries (clinical, human services, long term care, senior living, etc.)
- Experience supporting healthcare revenue cycle, patient access, eligibility verification, billing, accounts receivable, collections, or related operational workflows
- Experience supporting SaaS applications in a client-facing consulting, implementation, customer success, or support capacity
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