Note: The job is a remote job and is open to candidates in USA. Cotopaxi is an adventure travel gear company committed to ethical and sustainable sourcing and using business to create positive social impact. The International Key Account Manager will support international distributor relationships and manage the full B2B order lifecycle, coordinating with Sales, Logistics, Distribution, and Accounting to ensure accurate fulfillment, proactive communication, and timely issue resolution.
Responsibilities
- Support and manage existing international distributor relationships and orders, serving as a responsive and reliable point of contact for questions, updates, product availability, pricing, and order status
- Manage the full order lifecycle from order entry and allocation through fulfillment, shipment, invoicing, and billing, ensuring accuracy and timely execution
- Monitor order fulfillment and delivery timelines, partnering closely with Logistics and Distribution to ensure orders are shipped according to customer requirements and resolving issues as they arise
- Provide proactive and consistent communication to distributors, including updates on order allocation, product availability, fulfillment timelines, and potential delays or risks
- Process order changes, returns, and warranty claims in accordance with established policies and procedures, escalating exceptions or issues when needed
- Partner with Sales and Accounting to help identify and resolve accounts receivable issues, including credit holds, prepayments, and chargebacks
- Maintain accurate order trackers, reporting, and customer documentation to ensure strong visibility and continuity across the international business
- Track and communicate order book status and fulfillment risks, helping the team identify potential issues and opportunities impacting near-term revenue
- Effectively prioritize competing deadlines and manage time-sensitive tasks, ensuring commitments to both internal teams and international distributor partners are met
- Quickly learn and follow established processes and systems, including NetSuite and other order management and reporting tools, to ensure a smooth transition and consistent day-to-day execution
Skills
- 2+ years of experience in client service, account management, sales support, order management, or a related field, ideally within a consumer products, outdoor, or retail brand
- Strong organizational skills and exceptional attention to detail, with the ability to manage multiple orders, priorities, and deadlines simultaneously
- Strong written and verbal communication skills, with the ability to communicate clearly and professionally with both internal teams and international business partners
- Proven ability to build and maintain positive relationships with customers, distributors, and cross-functional partners
- Highly proactive and resourceful, with the ability to identify issues, follow through on solutions, and work independently with limited oversight
- Comfortable working in a fast-paced, evolving environment and adapting quickly to established processes, systems, and priorities
- Able to start promptly and ramp up quickly through a condensed onboarding and knowledge-transfer period
- Experience with an ERP or order management system (such as NetSuite) strongly preferred
Benefits
- Remote work available in PST or MST
- Structured knowledge-transfer period with the team member you are covering
- Condensed onboarding and knowledge-transfer period
Company Overview