Note: The job is a remote job and is open to candidates in USA. Cognizant is a technology and professional services company with an Artificial Intelligence and Analytics practice. The Social Media Platform Administrator will manage Meta Business Manager environments, social media assets, user access, permissions, and governance while supporting enterprise social media operations. The role also involves stakeholder support, troubleshooting, documentation, training, and administration of social media management tools.
Responsibilities
- Manage and administer Meta Business Manager accounts, assets, users, roles, and permissions
- Support business teams with account setup, access requests, user onboarding, and troubleshooting activities
- Maintain and govern Facebook, Instagram, and other social media assets within Meta Business Manager
- Monitor and manage user access controls, security settings, and permission structures across social media platforms
- Ensure adherence to social media governance policies, security standards, and account management best practices
- Support organic social media operations, profile management, and platform administration activities
- Coordinate with marketing, communications, and business stakeholders to support social media initiatives
- Investigate and resolve platform access, authentication, and account-related issues
- Maintain documentation related to social media account structures, permissions, and operational procedures
- Assist with implementation and administration of social media management tools such as Khoros, Hootsuite, or similar platforms
- Support continuous improvement of social media operations, governance processes, and platform administration practices
- Provide guidance and training to stakeholders regarding social media account management and platform best practices
Skills
- Hands-on experience working within Meta Business Manager, including account management, permissions administration, campaign support, and platform governance
- Experience supporting social media operations, including creating, managing, or maintaining social media profiles and organic content programs
- Strong understanding of Meta platform administration, asset management, and user access controls
- Experience managing account access requests, user permissions, onboarding/offboarding activities, and security best practices
- Knowledge of social media governance, account security, password management, and access control processes
- Experience troubleshooting social media platform issues and supporting business stakeholders
- Strong communication, documentation, stakeholder management, and problem-solving skills
- Experience supporting enterprise marketing, digital, communications, or social media teams is an asset
- Ability to work effectively in a fast-paced, cross-functional environment
- This role is not able to offer visa transfer or sponsorship now or in the future
- Familiarity with social media management platforms such as Khoros, Hootsuite, Sprinklr, or similar tools is preferred
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
- Work from Home
Company Overview