Note: The job is a remote job and is open to candidates in USA. ExpertVoice is a platform company that helps respected consumer brands engage, track, and reward influential everyday experts. The Site Reliability Engineer IV will set the technical direction for operating, automating, and scaling the platform, while owning complex systems and incident response. The role also leads CI/CD, architecture, AI-driven automation, cross-functional infrastructure and security initiatives, and technical mentorship.
Responsibilities
- Lead incident response for complex outages: dig past surface symptoms to true root cause across logs, metrics, trends, and database behavior, drive resolution under pressure, and turn findings into durable fixes and better runbooks
- Participate in the on-call rotation: a full week at a time, shared with three other engineers, so on-call comes around every fourth week
- Debug and troubleshoot across the stack, including code from other teams, and ensure the team’s work stays documented and maintainable
- Own CI/CD: keep build and deploy pipelines fast and trustworthy, with deploys and rollbacks that any engineer can run
- Own systems end-to-end (architecture, design, optimization, and long-term maintenance), accountable for reliability and performance at scale
- Champion AI and automation across our operations: automate away repetitive operations work and the one-off manual steps that never got fixed, and build the tooling and prototypes that prove what's possible
- Lead architecture discussions and design reviews, and drive adoption of new technologies and patterns
- Partner across infra, dev platform, and security, strengthening those areas rather than working around them
- Set the technical vision and architectural runway: a forward technology plan (debt and investment) that keeps the team ready to deliver what’s next
- Mentor engineers and raise the technical bar across the team
Skills
- 10+ Years SRE/DevOps/systems experience with a track record of owning and architecting production systems at scale
- Strong coding ability across the stack (Python, Go, or Java; comfortable in Bash)
- Deep Linux and networking expertise (TCP/IP, DNS, HTTP/TLS) and the ability to design for performance at scale
- Strong AWS, container (Docker), and infrastructure-as-code (Terraform) experience
- A track record of setting technical direction and driving an architectural plan to execution
- Strong critical-thinking and troubleshooting instincts: able to work from symptoms to underlying cause in complex, ambiguous systems rather than stopping at the surface
- An excellent communicator who builds technical trust and aligns a team behind a direction
- Work from anywhere in the Continental USA!
- Team members can follow our standard work hours schedule from 10:00am-3:00pm MT Monday-Friday
- Prior architect or tech-lead experience, formal or informal
- A software development background, with firsthand understanding of how the software you support is built
- A prior hands-on software engineering role
- Container orchestration in production (e.g., Nomad, Kubernetes)
- Built AI-assisted tooling or platform automation that others adopted
- Security and operational-hygiene depth; exposure to PCI or similar frameworks a plus
- Comfort spanning modern cloud and older, established technologies
- Bachelor's degree in CS, Computer Engineering, or related field, or equivalent experience
Benefits
- Chance to earn bonuses through our Company performance plan and annual merit increases.
- Medical, dental, and vision insurance for employees, with coverage extended to eligible dependents.
- Flexible spending accounts (FSA), health savings accounts (HSA), life insurance, and both short- and long-term disability.
- Up to 15 weeks of paid parental leave for full-time employees.
- 401(k) plan with employer match.
- Freedom to work from anywhere in the Continental USA.
- Fully remote work, with flexibility around work hours subject to the standard work hours schedule and manager approval.
- Exclusive incentive purchase programs extended by clients to ExpertVoice employees.
Company Overview
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