Note: The job is a remote job and is open to candidates in USA. ALEX AND ANI is seeking a detail-oriented Site Operations Coordinator to support the seamless execution of its eCommerce experience. The role manages site updates, product launches, promotions, content changes, quality assurance, and cross-functional coordination to enhance customer experience and site performance.
Responsibilities
- Own the execution and quality assurance of product launches, SKU (Stock Keeping Units) updates, and merchandising changes to ensure a seamless customer experience
- Manage site promotions, pricing updates, and content changes, ensuring accuracy and on-time delivery
- Maintain and coordinate the site operations calendar, aligning key launches, campaigns, and business priorities across teams
- Execute homepage, landing page, and campaign updates to support brand, promotional, and seasonal initiatives
- Partner with Merchandising, Marketing, Creative, UX/UI, and Customer Service teams to deliver a cohesive and high-performing site experience
- Support the implementation, testing, and maintenance of new site features and functionality, coordinating with internal and external stakeholders
- Monitor customer feedback and site performance insights to identify opportunities that improve conversion, reduce friction, and enhance engagement
- Optimize product discoverability through effective product categorization, navigation, search, filtering, and site merchandising strategies
- Perform comprehensive QA testing for site updates, promotions, and launches, proactively troubleshooting and resolving issues
- Analyze site performance and operational results, providing recommendations to improve workflows, customer experience, and business outcomes
Skills
- 2-4 years of experience in eCommerce operations, site merchandising, digital merchandising, or a related role
- Hands-on experience managing content and site operations within eCommerce platforms using Shopify
- Strong organizational and project management skills with the ability to prioritize multiple initiatives in a fast-paced environment
- Exceptional attention to detail and commitment to accuracy in execution
- Strong analytical and problem-solving skills with the ability to identify opportunities and recommend solutions
- Excellent written and verbal communication skills, with the ability to collaborate effectively across cross-functional teams
- Experience coordinating with Merchandising, Marketing, Creative, UX, and Technology partners
- Familiarity with QA processes, site testing, and troubleshooting website issues
- Ability to support Eastern Time Zone business hours
- Experience with Figma, project management tools, and digital analytics platforms is a plus
Benefits
- Remote work (US Remote; support for Eastern Time Zone business hours)
Company Overview