Note: The job is a remote job and is open to candidates in USA. Pax8 is a technology company building a managed intelligence marketplace for cloud solutions. The Partner Success Manager will manage strategic partner relationships, drive adoption and retention, monitor partner health, translate data into recommendations, and help scale partner success programs and processes.
Responsibilities
- Build meaningful, long-lasting relationships with a portfolio of high-value partners
- Understand partner goals and align Pax8 resources to help them achieve success
- Serve as the primary point of contact and trusted voice throughout the partnership journey
- Proactively identify opportunities to increase engagement and platform adoption
- Partner with internal teams to reduce friction and create consistently positive experiences
- Anticipate risks early and take action to improve partner outcomes
- Monitor partner health, engagement trends, and success indicators
- Translate data into strategic recommendations that improve partner experiences
- Share insights that help shape future programs, processes, and business decisions
- Identify recurring challenges and help design scalable solutions
- Contribute to the growth of a rapidly evolving Partner Success organization
- Champion partner feedback across the business to drive continuous improvement
Skills
- Proven experience building and nurturing strategic customer or partner relationships
- Demonstrated success managing a high-volume portfolio of accounts
- Strong commercial awareness and the ability to balance partner needs with business objectives
- Extensive experience collaborating across multiple teams to solve complex challenges
- A data-driven mindset with the ability to interpret trends and translate insights into action
- Exceptional communication, stakeholder management, and problem-solving capabilities
- Understanding of the Managed Service Provider ecosystem is advantageous
- To fulfil this role, you must hold valid right to work in United States
- Experience within cloud, software, technology, channel, managed services, or adjacent industries is highly valued
- Bachelor's degree or equivalent practical experience preferred
Benefits
- Company annual bonus program
- Equity/stock participation opportunities
- Comprehensive medical, dental and vision coverage
- Retirement savings benefits
- Generous paid time off and company holidays
- Learning and development programs
- LinkedIn Learning access
- Wellbeing initiatives and employee assistance resources
- Flexible remote working environment
- 401(k) with Company Match
- Medical, Dental & Vision Coverage
- Employee Assistance Program (EAP)
- Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance
- Flexible Open PTO
- Paid Sick Leave
- Paid Parental Leave
- RTD EcoPass (eligible Colorado-based employees)
- Access to an internal development hub designed to accelerate skills and stretch potential
- Access to specialist Learning & Development trainers
- Access to AI powered tools
- Access to mentors
- Cross continent collaboration
Company Overview