Note: The job is a remote job and is open to candidates in USA. Beyond Campus is seeking a Customer Success Manager to support client relationships and optimize performance across its online platforms. The role manages client onboarding, platform and product support, customer retention, sales enablement, and account growth for K12 Rounding and other digital products.
Responsibilities
- Lead and manage client onboarding for online platforms (K12 Rounding, etc.)
- Build and sustain trusted relationships with clients to ensure satisfaction, retention, and referrals
- Support the development of onboarding playbooks and SOPs
- Serve as a subject matter expert on the functionality and application of customer-facing technologies
- Identify platform needs or gaps based on customer feedback and data; collaborate with the CXO on enhancements and road mapping
- Contribute to platform testing and performing quality assurance
- Support the sales team in upselling features, renewing contracts, and closing net new opportunities
- Contribute to revenue goals by facilitating successful onboarding, minimizing churn, and driving platform adoption
- Capture customer success stories, feedback, and usage data to inform product positioning and messaging
- Responsibilities also include other duties as assigned to support company strategy and success initiatives
Skills
- • 5+ years of experience in customer success, SaaS platform support, account management, or related field
- • Demonstrated experience working with CRM tools, success platforms, or digital engagement technologies
- • Strong communication skills and the ability to translate technical functionality into client value
- • High attention to detail and organizational effectiveness, especially in remote team settings
- • Experience in education, workforce, or nonprofit sectors is a plus
Benefits
- Incentive opportunities based on onboarding and the successful implementation of new clients, upsell and cross-sell of platform features, client retention and renewal success, and generating referrals and expanding accounts
- Pro-rated tuition reimbursement for part-time employees
- Cell phone reimbursement for part-time employees
- Eligibility to contribute to a 401k
Company Overview