[Remote] ServiceNow Support Account Manager

Note: The job is a remote job and is open to candidates in USA. Seaglass Technology Partners, LLC is seeking a ServiceNow Support Account Manager to serve as the primary support relationship manager for strategic ServiceNow customers. The role involves coordinating between clients and internal teams, monitoring system health, managing support issues, and ensuring the effective delivery of ServiceNow services.

Responsibilities

• Coordinate between the client and internal technical teams
• Proactively monitor system health
• Oversee support issues through resolution
• Manage upgrades and service reviews
• Ensure ServiceNow is delivering value

Skills

• AI Experience
• 5-10yrs of ServiceNow experience with 2 being customer facing
• ServiceNow Implementation Knowledge
• Experience with ITSM
• ITIL incident, problem and release management experience

Company Overview

Seaglass Technology Partners is a full-service IT Staffing and Consulting company based out of Southern New Hampshire. It was founded in 2014, and is headquartered in Greenland, New Hampshire, USA, with a workforce of 11-50 employees. Its website is http://www.seaglassit.com/.

Company H1B Sponsorship

Seaglass Technology Partners, LLC has a track record of offering H1B sponsorships, with 4 in 2026, 2 in 2025. Please note that this does not guarantee sponsorship for this specific role.