Note: The job is a remote job and is open to candidates in USA. Conviso Inc. is seeking a ServiceNow Functional Consultant to align ServiceNow platform capabilities with enterprise business objectives. The role involves gathering requirements, designing process-driven solutions, configuring ServiceNow modules, supporting integrations and upgrades, and driving user adoption through workshops and training.
Responsibilities
- Gather, analyze, and document business requirements for ServiceNow solutions across all modules, including ITSM, ITBM, ITOM & ITAM
- Design and document ServiceNow process flows, workflows, and configurations to align with business needs and industry best practices
- Configure ServiceNow modules, including forms, workflows, UI policies, SLAs/OLAs, and reports, ensuring adherence to platform standards and best practices
- Facilitate workshops, requirement-gathering sessions, and training to drive user adoption and ensure effective use of ServiceNow solutions
- Support integrations between ServiceNow and enterprise systems (e.g., SAP, Workday, Azure, AWS) by defining integration requirements and validating functionality with technical teams
- Provide functional expertise during ServiceNow platform upgrades (e.g., Washington DC, Xanadu), conducting impact assessments, validating configurations, and supporting user acceptance testing (UAT)
Skills
- Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field
- 10+ years of experience in ServiceNow, with at least 5 years as a Functional Consultant focused on process design, requirement gathering, and solution implementation across multiple modules
- Proven expertise in configuring and supporting ServiceNow modules, including ITSM, ITBM, ITOM & ITAM
- Strong understanding of ServiceNow architecture, workflows, and configuration best practices, with familiarity in platform capabilities like Flow Designer and IntegrationHub
- Experience with Agile, Waterfall, or SAFe methodologies, and familiarity with tools like Jira or ServiceNow PPM for requirement tracking
- Experience in Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) and federal government projects is highly desirable to support enterprise and compliance requirements
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