Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) provides business process outsourcing services supporting government-based security, health and human services, and state benefits programs. The Fully Remote Customer Service Agent will handle inbound customer interactions, provide basic technical assistance, schedule appointments, document issues, and conduct follow-ups to ensure resolution.
Responsibilities
- Answering inbound calls and delivering a positive, solution-focused customer experience
- Assisting with basic technical troubleshooting and creating support tickets when needed
- Scheduling appointments at designated service locations
- Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
- Conducting follow-up calls to ensure issues are resolved and customers stay informed
- Providing consistent, high-quality service in a structured, supportive environment
Skills
- High school diploma or GED required
- Prior customer service experience, especially in call-based environments
- Strong verbal communication skills and ability to quickly build rapport
- Ability to troubleshoot basic technical issues independently
- Comfort working remotely with minimal supervision
- Ability to complete an extensive credentialing and background check process
- Reliable high-speed internet connection (must be on ethernet connection, no wi-fi)
- Private, distraction-free workspace
- Ability to navigate computer systems efficiently
- Consistent attendance and reliability are essential for success in this role
- Additional education preferred
- Bilingual (English/Spanish) candidates are strongly encouraged to apply
Benefits
- Fully remote role
- Supportive, team-driven environment
- Real opportunities for career advancement
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid Time Off
Company Overview