Note: The job is a remote job and is open to candidates in USA. MARS Solutions Group is seeking an IT Operations Data Analyst for a remote role supporting data quality, reporting, process improvement, and operational excellence across IT. The role focuses on maintaining ServiceNow ITOM configuration, asset, and application data; developing dashboards and reports; analyzing trends and gaps; and communicating data-driven recommendations to stakeholders and leadership.
Responsibilities
- Establish and communicate best practices for identifying and improving IT data quality and operational processes
- Maximize the value of ServiceNow ITOM by maintaining and improving the quality, accuracy, and consistency of IT operations data
- Develop, maintain, and present dashboards and reports to support operational decision-making
- Analyze IT data to identify trends, gaps, inconsistencies, and opportunities for process improvement
- Conduct data evaluations to support compliance, service delivery, and operational efficiency
- Research and analyze configuration, asset, application, and related IT data
- Assist with investigating customer and operational issues and provide data-driven recommendations for resolution
- Compile, analyze, and communicate findings to IT stakeholders and leadership
- Prepare reports and assessments to evaluate programs, processes, and operational performance
- Partner with internal teams to identify quality issues and drive continuous improvement
- Manage multiple priorities independently while meeting established deadlines
Skills
- Experience in IT data analysis, reporting, data quality, or IT operations analysis
- Strong experience with Excel, data analysis, reporting, and dashboard development
- Understanding of data quality, quality assurance, process improvement, and compliance concepts
- Experience compiling and presenting analytical findings to stakeholders
- Strong problem-solving and decision-making skills with the ability to analyze complex issues
- Excellent written, verbal, presentation, and interpersonal communication skills
- Strong organizational and time-management skills with the ability to manage competing priorities
- Ability to work effectively both independently and as part of a collaborative team
- Strong customer-service orientation and ability to work with stakeholders at various levels
- High level of computer proficiency, including Excel, presentation tools, word processing, databases, internet applications, and dashboard/reporting tools
- Experience working with ServiceNow, particularly ITOM, configuration, asset, or application data, is highly preferred
Benefits
- Remote work arrangement
- Traditional work week
- Contracts are often extended for added job security and stability
- Support for attaining professional goals
Company Overview
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