Note: The job is a remote job and is open to candidates in USA. SimplePractice is a health technology company providing practice management software and tools for health and wellness clinicians. The Senior Workplace Operations Manager will lead the CDMX office project from lease negotiation through buildout and move-in while managing the global real estate portfolio, distributed workplace programs, budgets, vendors, and executive reporting.
Responsibilities
- Build and maintain the financial, headcount, capacity, and space utilization analysis that drives major real estate decisions — including site selection, lease terms, and portfolio optimization — updated quarterly and presented to senior leadership
- Actively manage the company's global real estate portfolio — tracking all leases, co-working agreements, critical dates, renewals, and termination options to ensure the company is always negotiating from a position of preparation
- Serve as the internal facilities owner — the go-to resource for space needs, vendor escalations, and day-to-day operational issues across all geographies
- Own the CDMX project end to end — drive lease negotiations to execution, lead space planning with the architect and designer, manage the full buildout through the PM firm and contractor network, and deliver a fully operational hybrid workplace by May 2027
- Conduct regular site visits and attend contractor and vendor meetings — staying close enough to the day-to-day reality of the project to catch issues before they become problems
- Personally manage all external partners — PM firm, broker, architect, and contractors — holding each accountable to scope, quality, timeline, and budget
- Deliver bi-weekly project status briefings to the Senior Director, People & Culture — covering milestones, upcoming decisions, risks, and budget summary; escalate critical issues immediately without waiting for scheduled check-ins
- Evaluate, recommend, and facilitate flexible co-working, pop-up, or on-demand workspace solutions in high-density employee regions — reviewed and updated semi-annually or as needed
- Partner with the Executive Assistant team on in-person gathering strategy — serving as the workplace and space design resource to ensure gatherings align with our physical touchpoint philosophy
- Pilot and evolve hub-based gathering programs — bringing a quarterly recommendation to leadership on new models for how and where our distributed teams come together
- Partner with Procurement to manage vendor and partner relationships, conducting quarterly performance reviews and maintaining an always-current vendor tracker
- Maintain the monthly budget report across all physical workplace initiatives — accurate forecasting, variance tracking, and a clear forward-looking financial view delivered to the Senior Director, People & Culture each month
- Own and maintain comprehensive project plans across all workplace initiatives — updated weekly and shared with relevant stakeholders as the single source of truth for timelines, owners, dependencies, and risks
- Ensure all physical spaces and events comply with local regulations, safety standards, and insurance requirements across all geographies
- Deliver a monthly real estate and workplace briefing to the ELT — covering portfolio status, CDMX project updates, budget summary, and upcoming decisions; materials should be concise, data-informed, and decision-ready
Skills
- 7+ years of hands-on experience in workplace operations, real estate, facilities management, or site operations — ideally within a remote-first or distributed organization; you have been in the weeds — personally executing vendor management, contractor oversight, budget tracking, site selection, lease negotiations, portfolio management, and buildouts — and you know how to drive every one of them to completion
- Workplace space planning experience — translating how teams work into physical environments that support collaboration, focus, and culture
- Exceptional project management discipline — rigorous project plans, relentless focus on deadlines, and the ability to manage multiple complex workstreams simultaneously without losing momentum
- Strong financial and data fluency — building and maintaining financial models, budget trackers, and utilization analyses that inform real decisions
- Executive communication skills — track record of delivering polished, concise, insight-driven briefings to senior and executive audiences
- A true owner mentality — full accountability, proactive communication, and relentless energy toward outcomes
- Comfortable operating in ambiguity across multiple geographies and time zones
- High proficiency with collaboration tools (Slack, Zoom, Google Workspace) and project management platforms
- Direct experience in real estate transactions in Mexico or Latin America
- Experience managing operations across multiple countries, particularly US, Mexico, DR, and/or Ukraine
- PMP, FMP, or equivalent certification
- Experience working within a People & Culture or HR organizational structure
Benefits
- Medical, dental, vision, life & disability insurance
- 401(k) plan with company match
- Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
- Employee Resource Groups (ERGs)
Company Overview