Note: The job is a remote job and is open to candidates in USA. Concentrix is an intelligent transformation partner providing technology and services that help organizations simplify customer experiences and modernize operations. The Senior Technical Writer will create and maintain API and service documentation, enhance Swagger materials, develop technical visuals, and support migration, partner enablement, and customer onboarding.
Responsibilities
- Enhance and refine existing Swagger documentation for the API catalog, ensuring accuracy, consistency, and usability
- Create comprehensive technical documentation for new and emerging services, including API references, implementation guidance, process flows, and supporting materials
- Develop sequence diagrams, high-level designs, and other technical visuals to explain complex, multi-system service interactions
- Partner with developers, architects, product teams, and technical stakeholders to gather information and translate it into clear documentation
- Support technical inquiries from partners, prospects, and internal teams to help enable smooth partner and customer onboarding
- Document new APIs and services as they launch, ensuring materials are available, accurate, and aligned with evolving capabilities
- Continuously review, update, and improve documentation as service features, technical requirements, and user needs change
- Manage multiple documentation priorities in a fast-paced environment while maintaining strong attention to detail and quality
- Help establish documentation practices that improve clarity, consistency, and scalability across technical content
Skills
- 5+ years of proven experience in technical writing or technical documentation, preferably within software development, API, or developer-focused environments
- Hands-on experience creating, editing, and maintaining Swagger/OpenAPI documentation
- Strong ability to understand technical concepts and translate them into clear, user-focused documentation for varied audiences
- Experience developing sequence diagrams, high-level designs, system flows, or similar technical documentation assets
- Excellent written and verbal communication skills, with the ability to clarify technical information through collaboration with subject matter experts
- Strong organizational skills with the ability to manage multiple projects, meet deadlines, and adapt as priorities evolve
- Detail-oriented approach with a commitment to documentation accuracy, usability, and consistency
- Comfortable working remotely and collaborating across distributed teams
- In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position
- Must reside in the United States or have a valid U.S. address for residence
- Prior experience supporting partner onboarding, customer enablement, or technical inquiries is preferred
Benefits
- Incentives that align with individual and company performance
- Medical insurance
- Dental insurance
- Vision insurance
- Comprehensive employee assistance program
- 401(k) retirement plan
- Paid time off and holidays
- Remote in USA
Company Overview