Note: The job is a remote job and is open to candidates in USA. OneReach.ai develops Generative Studio X, an agentic orchestration platform for enterprises that governs, coordinates, and scales AI agents. The Senior Technical Project Manager will lead the planning and delivery of complex automation projects, manage account roadmaps and project risks, and align technical, product, delivery, and customer teams. The role is client-facing and includes facilitating design sessions, progress reviews, and key decision meetings.
Responsibilities
- Lead planning and delivery of multiple concurrent projects, ensuring alignment with customer goals and organizational priorities
- Build expertise in the [OneReach.ai](http://OneReach.ai) Communication Studio and related technologies (Voice, SMS, NLU, low-code/no-code)
- Develop and maintain account roadmaps, ensuring visibility, accountability, and clear progress reporting across stakeholders
- Ensure all technical and business requirements are properly gathered, validated, and communicated to implementation teams
- Identify and manage interdependencies, risks, scope, and resources across teams to ensure on-time, high-quality delivery
- Collaborate with delivery, product, and growth teams to align on priorities, timelines, and deliverables
- Serve as a primary point of contact for clients, facilitating design sessions, progress reviews, and key decision meetings
- Represent the company during onsite customer and partner meetings
Skills
- 5+ years of experience in technical account management or technical project/program management in a software, automation, or technology-driven environment
- Bachelor's degree in a technical field (Computer Science, Engineering, or related) or equivalent hands-on experience
- Demonstrated experience working directly with clients or enterprise stakeholders, balancing delivery execution with relationship management
- Strong documentation and organizational skills, with experience producing structured internal and external program artifacts such as status reports, risk logs, and delivery dashboards
- Solid understanding of software development lifecycles, system integrations, and automation architectures
- Experience translating operational or customer requirements into clear, actionable technical plans
- Excellent communication, presentation, and stakeholder management skills, with the ability to translate complex technical concepts for non-technical audiences
- Fluent English (written and spoken)
- Candidates must be legally authorized to work in the United States. This position does not include visa sponsorship
- Experience with automation platforms, conversational AI, or SaaS product delivery
- Previous hands-on experience in a technical or engineering role (e.g., software development, systems analysis, solutions engineering)
- Familiarity with low-code / no-code tools or workflow orchestration systems
- Experience leading distributed or global delivery teams
Benefits
- Collaborate daily with a distributed team of innovators in conversational AI, automation, and user experience.
- Flexible, remote work culture with opportunities for professional growth and development.
Company Overview