Note: The job is a remote job and is open to candidates in USA. Okta provides a cloud-based platform that secures connections between people, applications, and technology. The Senior Technical Consultant delivers hands-on post-sales implementation and deployment services, leads multiple customer projects, manages requirements and project execution, and supports identity, access control, cloud, and enterprise integrations. The role also involves customer training, cross-functional collaboration, technical troubleshooting, and continuous improvement of delivery processes.
Responsibilities
- Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services
- Gather, analyze, and document post-sales requirements
- Communicate to customers and partners at the technical and/or functional level appropriate for the situation
- Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction
- Be prompt and deliver high quality service and leadership to align with customer goals and requests
- Manage project scope, schedule, status, and documentation
- Mentor and train customers on the service
- Act as a liaison between Customers and Product Management to drive product development
- Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues
- Interact with management and other roles within the customer organization and Okta
- Collaborate with the sales team on existing customers up-sell and cross-sell opportunities
- Perform hands on technical design, configuration, and troubleshooting of the Okta service
- Shape and Influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction
- Manage multiple concurrent deployment projects
- Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect
- While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes
- You will use your SaaS deployment experience with applications such as Salesforce, Box, Office 365, Workday and HR as master for identities
- Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers
- Utilize knowledge of typical enterprise identity life cycle management processes and standards
- Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations
- May provide mentoring, guidance, and expertise to less experienced team members
- Ensure quality and time management processes are followed by team (e.g., change controls, time tracking)
- Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement
- 25% future travel required to customer sites
- Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems
- Asks probing questions to elicit facts and clarify a situation
- Identifies critical issues with ease
- Engages appropriate resources to obtain information, seek suggestions and acquire assistance
- Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets
- Communicates with internal and external customers and all levels of management
- Effectively communicate technical information to non-technical audiences
- Delivers informative, well-organized presentations
- Understands how to communicate difficult/sensitive information thoughtfully
- Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities
- Facilitates effective team interaction
- Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships
- Manages client expectations effectively
Skills
- • 5+ years experience as a technical consultant delivering solutions to external customers
- • Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc)
- • Some knowledge of enterprise web technologies, security and cutting-edge infrastructures
- • Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)
- • Ability to work independently and multi-functionally supporting the development of client work you're doing
- • General knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes
- • Knowledge of typical enterprise identity life cycle management processes and standards
- • Ability to Multi-task and manage multiple customer engagements is a requirement
- • Able and willing to be a hands-on contributor
- • Superb communication skills, including issue tracking, triaging and crisis management
- • Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards
- • Experience in designing and implementing security and identity management solutions to support critical systems and business programs
- • Experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
- • Experience with popular AI tools (e.g. Gemini, Claude, ChatGPT, etc.)
- • Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems
- • Asks probing questions to elicit facts and clarify a situation
- • Identifies critical issues with ease
- • Engages appropriate resources to obtain information, seek suggestions and acquire assistance
- • Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets
- • Communicates with internal and external customers and all levels of management
- • Effectively communicate technical information to non-technical audiences
- • Delivers informative, well-organized presentations
- • Understands how to communicate difficult/sensitive information thoughtfully
- • Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities
- • Facilitates effective team interaction
- • Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers
- • Continually seeks opportunities to increase customer satisfaction and deepen client relationships
- • Manages client expectations effectively
- A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required
- • Familiar with API management using Mulesoft, Axway or Apigee preferred
- • SaaS deployment experience: Salesforce, Box, Office 365, Workday and HR as master for identities preferred
- • AD and LDAP experience is preferred
Benefits
- For candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington: equity (where applicable)
- For candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington: health, dental and vision insurance
- For candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington: 401(k)
- For candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington: flexible spending account
- For candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington: paid leave (including PTO and parental leave)
- For candidates located in Canada: equity (where applicable)
- For candidates located in Canada: bonus
- For candidates located in Canada: health, dental, and vision insurance
- For candidates located in Canada: RRSP with a match
- For candidates located in Canada: healthcare spending
- For candidates located in Canada: telemedicine
- For candidates located in Canada: paid leave (including PTO and parental leave)
- An immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one
Company Overview
Company H1B Sponsorship