Note: The job is a remote job and is open to candidates in USA. Amtech Software provides enterprise software solutions for the packaging, printing, and manufacturing industries. The Implementation Consultant leads or supports customer software implementations by gathering requirements, configuring solutions, documenting processes, delivering training, troubleshooting issues, and supporting customer go-lives.
Responsibilities
- Support and execute customer implementation activities, including requirements gathering, solution configuration, documentation, testing, and end-user training, in alignment with defined project scope and delivery standards
- Partner with customers to analyze and interpret business requirements, contributing to solution design within Amtech’s core products while applying relevant industry best practices
- Deliver ERP and industry-specific knowledge transfer to customers using Amtech’s consulting methodology to support successful adoption and long-term value realization
- Contribute to the development and maintenance of standardized training materials, implementation documentation, and supporting delivery assets
- Assist with customer-facing presentations and proposals, supporting implementation delivery, complex engagements, and presales activities as needed
- Proactively identify delivery risks and client issues, escalate appropriately, and collaborate with internal teams to support timely resolution and achievement of project milestones
- Support Amtech organizational initiatives, including sales cycle support, practice aid development, and continuous improvement of delivery processes and operating procedures
- Provide peer-level mentoring and knowledge sharing within the Implementation Services team to reinforce delivery standards and improve overall implementation quality
- Willingness to travel up to 50% to support customer implementations, training, and onsite project needs
Skills
- * Bachelor's degree in Computer Science, Packaging, or a related field, or equivalent professional experience
- * 4+ years of experience delivering professional services and/or supporting ERP software solutions; experience within the printing or packaging industry strongly preferred
- * Strong ability to manage multiple priorities and work effectively across concurrent projects
- * Excellent verbal and written communication skills, including the ability to deliver clear, professional customer-facing presentations
- * Strong organizational and problem-solving skills, with attention to detail and follow-through
- * Highly self-motivated and able to work independently while managing priorities across multiple customer engagements
- * Comfortable presenting and communicating effectively with stakeholders at all levels of an organization, from end users to executive leadership
- * Willingness to travel up to 50% to support customer implementations, training, and onsite project needs
- * 4+ years of experience delivering professional services and/or supporting ERP software solutions; experience within the printing or packaging industry strongly preferred
- * Fluency in Spanish or French
- * Direct experience in the corrugated or folding carton industry
- * Advanced familiarity with the capabilities and functionality of Amtech's solutions
- * Working knowledge of accounting principles as they relate to ERP systems (e.g., invoicing, costing, financial reporting)
Benefits
- Medical, dental, and vision insurance
- A 401(k) with company match
- Paid time off and company holidays
- Access to professional development and learning opportunities
Company Overview