Note: The job is a remote job and is open to candidates in USA. Plan A Technologies is a global engineering firm that delivers custom software, systems integration, AI, data, and cloud solutions to businesses. The company is seeking a Technical Professional Services Consultant to serve as a client-facing technical subject matter expert, leading casino software implementations, installations, upgrades, configuration, training, troubleshooting, and go-live support. The role requires frequent travel and collaboration with client and internal cross-functional teams.
Responsibilities
- System Installations & Upgrades: Lead domestic software installations and upgrades across a portfolio of 20+ proprietary gaming applications using cutting-edge configuration and support technology
- Operational Consulting & Business Analysis: Conduct end-to-end business analysis, operational consulting, system configuration, user training, and ongoing support for casino operators
- Technical Troubleshooting: Apply advanced analytical and troubleshooting skills to resolve complex installation and upgrade issues, driving 100% client satisfaction
- Cross-Functional Collaboration: Partner directly with Product Management, Engineering, Course Development, Support, and Technical Training teams to refine product development, documentation, and operational readiness
- Client Engagement & Industry Mastery: Work directly with customer teams on-site to maintain deep domain expertise in casino operations, software workflows, and emerging industry practices
- Licensing & Travel Execution: Maintain required gaming license approvals across multiple jurisdictions while managing frequent domestic and international travel (50% average, up to 80% including multi-week assignments)
- Operational Readiness: Work flexible schedules—including required overtime, weekends, and holidays—and perform on-site duties requiring physical mobility for full shifts
Skills
- 4+ years of related professional experience in software integration, technical consulting, or enterprise software support
- • Practical understanding of casino operational practices, system configuration, software implementation, testing, and user acceptance support
- • Proven track record of delivering end-user training, mentoring, and software support across varied technical skill levels, backed by strong presentation skills
- • Ability to work closely with Product Management, Engineering, and Support teams to inform documentation, product development, and team readiness
- • Ability to travel 50% on average (and up to 80%), including frequent, extended multi-week domestic and international assignments
- • Ability to stand for a full shift and work flexible hours (including nights, weekends, holidays, and overtime as project timelines demand)
- • Consistently delivers high-quality work and meets strict solution deadlines within budgeted hours, regardless of project complexity
- • Fosters strong, collaborative relationships across both internal cross-functional teams and external client stakeholders
- • Quickly analyzes complex operational scenarios to identify root causes and proactively resolve technical issues
- • Maintains high personal energy, a positive approach, and adaptability when navigating changing project scopes or unexpected obstacles
- • Demonstrates a commitment to continuous learning, acquiring new product domain knowledge, and fostering innovation
- • Excellent verbal and written English communication skills
- • Initiative and drive to do great things
- Bachelor's degree preferred
- • Casino Operations Expertise: Direct operational experience in one or more functional areas: Casino Accounting (Machine Accounting), Casino Slot Operations (EZPay, Machine Accounting; Fills & Jackpot Processing, Attendant Workstation, Advantage Monitor, Drop Utility), Casino Cage (EZPay, Cage and Table Accounting - CTA), Casino Marketing and/or Player Loyalty- Patron Management, and various Bonusing products: Casino Table Games - Cage and Table Accounting (CTA), Table Manager and various other Casino Gaming Products - Tournament Manager, Dynasty ETG
- • Relationship Management: History of building strong working relationships with all levels of casino personnel—from frontline staff to General Managers, Directors, and C-level Executives
- • Training Delivery Methods: Hands-on experience delivering training via Instructor-Led Training (ILT), On-the-Job Training (OJT), and Virtual Instructor-Led Training (VILT)
- • Pre-Sales Support: Experience participating in sales presentations, technical proposal reviews, and ongoing account maintenance
- • Ability to travel internationally a plus
Benefits
- Work From Home 100% of the time, or come into one of our global offices. Up to you.
- Great colleagues and an upbeat work environment: You'll join an excellent team of supportive engineers and project managers who work hard but don't ever compete with each other.
- Vacation
- Brand New Laptop
Company Overview