Note: The job is a remote job and is open to candidates in USA. Deltek provides software and information solutions for project-based businesses. The Senior Support Services Analyst will deliver expert-level support for ComputerEase ERP accounting and project management solutions, resolve complex technical and functional issues, collaborate with cross-functional teams, document client interactions, and mentor junior analysts.
Responsibilities
- Provide expert-level support to clients using ComputerEase, addressing complex technical and functional issues
- Utilize advanced accounting knowledge to assist clients with inquiries and troubleshooting needs
- Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently
- Document all client interactions and solutions in the case tracking system
- Participate in ongoing training to stay updated with the latest features and best practices of ComputerEase
- Mentor and assist junior analysts with inquiries and case resolutions
- Leverage AI tools to enhance support efficiency and effectiveness
Skills
- 3+ years of experience in a support role, preferably with Deltek ComputerEase or other Deltek ERP solutions
- US Citizenship is required for this position
- Advanced knowledge of accounting principles and practices
- Strong problem-solving and troubleshooting skills
- Excellent communication skills, both written and verbal
- Ability to work effectively in a remote, collaborative team environment
- A proactive and positive attitude, with a willingness to learn and grow within the organization
- Experience with Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision)
- Previous mentoring or leadership experience in a support environment
- Familiarity with AI-driven support tools and technologies
Benefits
- Certain roles are eligible for additional rewards, including incentive compensation and equity.
- Employees have access to healthcare benefits
- A 401(k) plan and company match
- Paid vacation time and holidays
- Well-living programs
- Short-term and long-term disability coverage
- Basic life insurance
- Tuition reimbursement
Company Overview