Note: The job is a remote job and is open to candidates in USA. Posit builds open-source and professional software for data science, research, and technical communication. The Senior Solutions Engineer (Post-Sales) advises customers on deploying and configuring Posit products, leads implementation projects, creates adoption resources, and shares customer feedback with product teams.
Responsibilities
- Serving as a proactive, ongoing **technical advisor** to customers discussing server configurations and architectures, supporting technical strategy planning, and sharing best practices for doing open source data science at scale with Posit’s professional products. You’ll collaborate with sales and customer success to enable the customer to realize the full value of their Posit environment
- Scaling our reach through webinars, talks, workshops, documentation, automation, and how-tos that help customers adopt Posit products
- Leading scoped, project-based implementation work, from onboarding through delivery of defined outcomes
- Providing the voice of the customer to other teams at Posit, especially Product Management and Product Engineering
- Improving our **team’s processes** so our workflows facilitate us doing great work, taking adequate focus time, and having time off to rest and recharge
- Setting the **direction of our products** by influencing the Product Management and engineering teams
Skills
- Find joy in working directly with and unblocking **customers**
- Love learning and sharing your knowledge of the **server infrastructure and architecture** that underlies enterprise data science
- You have exposure to some of these topics and technologies (e.g. cloud services, Linux, Kubernetes, Docker, Slurm, authentication, connecting to data sources) and look forward to opportunities to dive deeply and learn in other areas
- Knowing all of these topics on Day 1 is not required, but having interest in learning more about how they work is fundamental to the job
- Be curious about **data science** workflows and use cases
- You won't be doing data science or writing code, but you'll need to understand what a Data Scientist does (e.g., exploratory data analysis, modeling, reporting, app development)
- Be **hungry** and **humble**
- Great Sol-Eng team members are quick to admit what they don't know and constantly seek to learn more
- As a trusted advisor to customers, your credibility comes from being honest about the limits of your knowledge and following through to close the gaps
- Find excitement in having **many demands** on your time, rather than overwhelm
- Being able to choose important things (with help and guidance from managers) and ignore distractions is a key skill for a Posit Solutions Engineer
- Strong candidates for this role generally have prior experience with **approximately half** of the things below
- How to navigate deeply **technical post-sales customer calls** and have the ability to speak about technical topics to internal and external audiences of different levels
- Even people with substantial customer experience find that Sol-Eng demands new depths of empathy, curiosity, and clarity of thinking and explanation
- **How Posit's Pro Products work**
- How to speak fluently about **enterprise infrastructure**
- Solutions Engineers help our customers IT/Admins determine the best product architecture for them, which requires they speak knowledgeably about integrations to other data (science) tools and platforms, and how to get things done on Linux servers including system administration, authentication, networking, and virtualization
- Prior experience specifically with data science or our professional products is not necessary, but may be helpful
Benefits
- For full-time positions only: 100% of medical, dental, and vision insurance premiums are covered for employees and their families; fertility and gender-affirming healthcare is included in all plans.
- Supplemental mental health and wellness benefits are available via Ginger, even if you don’t opt in to insurance plans, including Ginger for teen family members.
- Posit’s gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.
- All full-time employees are eligible for 401k enrollment starting on day one.
- After six months of employment, Posit provides a substantial yearly match to employee 401K contributions.
- An annual profit-sharing bonus for employees recognizes the team’s contributions to company performance across the year.
- A 100% distributed team; employees are also welcome to come into the Boston office.
- A $400 monthly reimbursement for coworking space rental if you prefer to work away from home.
- Lifestyle Savings Account with an initial deposit of $1800 and an additional quarterly stipend of $375 to cover professional development, wellness, financial health, charitable giving, and remote work support.
- A flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays.
Company Overview
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