Note: The job is a remote job and is open to candidates in USA. Unison is a data and technology-driven company pioneering a smarter way to own a home through flexible home equity access. The Salesforce Administrator will develop and maintain the Salesforce instance, support users, manage system inquiries and access, prepare reports, and provide training and documentation.
Responsibilities
- Provide feedback and direction to management regarding identified trends and knowledge gaps
- Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing
- Document processes, including error reports and changes to field history tables
- Take on tickets to develop our Salesforce instance relevant to your skill level
- Provide Salesforce training and end-user support
- Have a deeper understanding of the administration of the tools Business Systems manages, including their purpose within Unison
- Manage all incoming inquiries from team members related to system issues
- Escalate to management all unresolved issues, where appropriate
- Understand how our Salesforce organization is structured
- Be able to prepare reports for other teams
- Support management of Salesforce roles and profiles
- Be familiar with the tools that Business Systems manages, and be able to provision users
Skills
- 3-5 years experience as a Business Systems Administrator with at least 3 years of experience with Salesforce (preferably as an administrator or developer), with a Salesforce certification
- Ability to read and understand languages such as Apex, Java, Javascript, SQL, HTML, and CSS
- Knowledge of real estate transactions and/or mortgage industry experience
- Impeccable organization skills and multi-tasking abilities
- Attentive to details, with ability to identify trends and patterns
- Able to complete work independently and coordinate within the team
- Experience with any of the following systems (preferred): 360SMS; Cirrus Insight; FormAssembly; Gearset; Gong; Nintex; Outreach; Provar; Skuid; and Talkdesk
Benefits
- This position may be performed Remotely within the United States -OR- as a hybrid position with a requirement of 3 full days in our Omaha, Nebraska or San Francisco, CA office.
- 100% paid medical and dental benefits
- Generous PTO policy
- Paid parental leave program
- Additional compensation may include bonuses, commissions, equity, or other benefits.
Company Overview
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