Note: The job is a remote job and is open to candidates in USA. Instacart is transforming the grocery industry and is seeking a Senior Revenue Operations Manager to build and run end-to-end revenue operations across their Commercial organization. The role involves standardizing reporting, identifying operational gaps, and building trusted relationships across teams to enhance efficiency and decision-making.
Responsibilities
- Standardized reporting and forecasting models live across CPG and Retail, giving commercial leadership one clear view of pipeline, renewals, and customer health
- Dashboards built and adopted across Sales and Customer Success that leadership actually uses to make decisions, tracking pipeline, renewal rate, expansion, and churn risk
- Operational gaps identified and fixed before anyone had to ask, each tied to a measurable improvement in forecast accuracy, data integrity, or process efficiency
- AI tools, agents, and workflow automations built and shipped that eliminate recurring reporting and data cleanup work, cutting manual operational overhead across the commercial org
- Trusted operational relationships built across every team you touch, with clean handoffs and no surprises
- Process documentation and standardized frameworks built as you go, not bolted on after the fact
Skills
- Bachelor's degree in Business, Analytics, Statistics, or related field
- 7+ years of experience in Revenue Operations, Sales Operations, or a similar function within a SaaS company; experience in CPG, Retail, or trade promotion/pricing analytics highly preferred
- Proven ability to analyze and interpret complex data sets to deliver actionable insight
- Fluent in using AI tools, agents, and workflow automations to eliminate manual reporting and data cleanup, as a core part of how you operate rather than an occasional add-on
- Experience with SQL and Tableau
- Exceptional verbal and written communication skills, with the ability to present findings to leadership
- Demonstrated ability to identify challenges, prioritize solutions, and execute improvements independently
- Adept at working cross-functionally with a focus on aligning multiple stakeholders toward shared goals
- A self-starter able to operate independently in a fast-paced environment
- MBA
- Working knowledge of Salesforce and Planhat (or comparable CS platform)
- Understanding of the CPG trade promotion, pricing, and revenue growth management landscape
- Understanding of the Retail Merchandising landscape
Benefits
- Flex First team: employees can choose where they do their best work—whether from home, an office, or a coffee shop—while staying connected through regular in-person events
- Eligible for a new hire equity grant
- Eligible for annual refresh grants
- Please read more about our benefits offerings
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