Note: The job is a remote job and is open to candidates in USA. Snowbird Agility, Inc. is seeking a Senior Release Train Engineer / Atlassian Administrator. The role combines cross-team delivery coordination, release planning, dependency and risk management, and hands-on Jira and Confluence administration. The position also focuses on reporting, data governance, platform improvement, and user support.
Responsibilities
- Work directly with teams on planning, execution, and follow-through
- Help turn priorities into clear work that teams can pick up and execute
- Help teams work through ambiguity, keep momentum, and adjust as priorities or conditions change
- Make sure planning decisions turn into clear actions, owners, and follow-up
- Stay close enough to the work to spot issues early and help move them toward resolution
- Run or support cross-team syncs such as Scrum of Scrums, planning reviews, dependency reviews, and execution check-ins
- Support Program Increment, quarterly, release, or other multi-team planning cadences used by the organization
- Keep track of cross-team commitments, dependencies, milestone status, and delivery risks
- Follow up on planning decisions to make sure they turn into assigned work and action
- Help teams get ahead of unresolved dependencies, delivery risks, and gaps that could affect release or milestone readiness
- Support retrospectives, inspect-and-adapt sessions, and similar working sessions aimed at improving delivery
- Track and help resolve cross-team dependencies
- Identify blockers, bottlenecks, overload, and process issues while work is underway
- Work with teams and leads to remove impediments quickly
- Raise risks or constraints when they need leadership attention or support beyond the team level
- Help address recurring delivery issues by identifying root causes and getting them worked to closure
- Serve as the primary hands-on administrator for Jira and Confluence in support of team delivery
- Configure and maintain workflows, issue types, screens, fields, schemes, permissions, boards, dashboards, filters, automations, and page structures
- Troubleshoot user issues related to workflows, access, permissions, reporting, dashboards, and usability
- Adjust configuration based on what teams are running into in day-to-day work
- Simplify workflows and structures where the tools are slowing teams down or causing confusion
- Build and maintain dashboards, filters, boards, saved views, and reports used by teams and leadership
- Make sure reporting helps teams manage dependencies, track readiness, and follow work through completion
- Improve reporting accuracy by tightening workflow use, issue hygiene, and field consistency
- Help teams and leads get useful status and delivery information without constant manual collection
- Maintain accurate and consistent Jira and Confluence data used for delivery, reporting, and traceability
- Set and reinforce clear expectations for issue hygiene, status use, field completion, linking, ownership, and metadata
- Conduct regular audits of workflows, issue types, fields, dashboards, automations, permissions, spaces, and excess configuration
- Identify and correct stale data, duplicate fields, unused workflows, broken automations, outdated dashboards, and orphaned Confluence content
- Lead cleanup work that reduces clutter, makes the tools easier to use, and improves confidence in the data
- Work with teams and stakeholders to keep data current and usable as part of normal day-to-day work
- Maintain a backlog of platform fixes, support needs, cleanup work, automation opportunities, and usability improvements
- Use automation where it clearly reduces manual work
- Develop lightweight guidance, SOPs, job aids, templates, and training materials as needed
- Coach users on effective Jira and Confluence use in the context of actual delivery work
- Use repeat support issues to identify where configuration, cleanup, simplification, or user guidance needs to improve
Skills
- Bachelor's degree in Business Administration or a related field, or an equivalent combination of education and 5–7 years of relevant experience
- Experience serving in a Release Train Engineer, Agile delivery, delivery operations, or similar multi-team execution role
- Hands-on experience administering Jira and Confluence
- Experience facilitating cross-team planning, Scrum of Scrums, dependency management, and release or milestone coordination
- Ability to configure workflows, boards, fields, dashboards, automations, filters, and permissions in Jira and Confluence
- Ability to identify and improve execution friction, flow issues, and coordination problems across teams
- Experience supporting reporting, dashboard design, and delivery visibility needs
- Experience with data hygiene, audit practices, platform cleanup, and reporting reliability
- Strong judgment in balancing team usability, reporting needs, and maintainable configuration
- Strong collaboration skills across product, technical, delivery, and leadership stakeholders
- Teams get practical support that helps work move
- Cross-team syncs result in clear actions, owners, and follow-through
- Dependencies, blockers, and milestone risks are identified and addressed early
- Planning decisions carry through into execution with less churn, confusion, or delay
- Jira and Confluence are easier to use and better aligned to delivery needs
- Reporting and dashboards reflect reliable underlying data
- Duplicate, stale, unused, or low-value configuration decreases over time
- Issue hygiene and data consistency improve across teams
- Cleanup and audit work improve confidence in Jira and Confluence as working systems
- Delivery flow, coordination, and predictability improve over time
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