Note: The job is a remote job and is open to candidates in USA. OpenText is a global information management company focused on digital transformation and enterprise technology. The Senior PS Program Manager supports strategic enterprise customers by leading customer success strategy, professional services delivery, relationship management, cross-functional coordination, account growth, and risk mitigation, particularly across eDiscovery and related service areas.
Responsibilities
- Own and advance the customer success strategy for the assigned account across all PS and product engagements
- Establish a clear, outcomes-oriented engagement plan aligned to the customer’s evolving business priorities
- Build and maintain strong relationships with key customer stakeholders
- Proactively surface emerging needs and deliver strategic guidance across eDiscovery and adjacent service areas
- Serve as the voice of the customer within internal teams to align on delivery priorities and resolve issues
- Lead internal coordination across PS, Product, Support, and Sales to ensure seamless service execution
- Drive successful execution of services in alignment with contractual obligations and business outcomes
- Coordinate efforts across multiple service lines and internal teams to ensure delivery excellence
- Identify and shape upsell opportunities in close partnership with Sales
- Develop and execute strategies that promote long-term value and account expansion
- Exercise independent judgment in navigating competing demands within the account
- Balance short-term delivery with long-term customer health and growth
- Leverage expert-level understanding of eDiscovery and enterprise customer operations to solve delivery challenges and mitigate risk
- Apply insights from the account to inform scalable approaches for similarly scaled enterprise customers
Skills
- 7+ years of experience in customer-facing roles, such as Program Management, Account Management, or Customer Success, ideally in Professional Services or SaaS
- Deep experience in eDiscovery, legal technology, or related domains
- Proven ability to build trust and credibility with senior customer stakeholders
- Strong business acumen with a strategic mindset and a bias for action
- Exceptional cross-functional leadership and communication skills
- Demonstrated ability to identify growth opportunities and drive execution in partnership with Sales
- Comfortable operating in high-stakes, complex account environments
- This role sits within the Private Cloud and Enterprise segment of Professional Services, with hybrid work flexibility and direct collaboration with delivery, product, and customer leadership teams
- Occasional travel to customer sites may be required
Benefits
- Variable and commission compensation opportunities for eligible roles
- Vacation entitlement
- Paid time off
- Hybrid work flexibility
Company Overview