Note: The job is a remote job and is open to candidates in USA. HireRight is a global background screening and workforce solutions provider offering integrated, tailored solutions for vetting and hiring decisions. The Senior Project Manager will lead a team of Project Managers while overseeing customer onboarding projects, ensuring operational excellence, compliance, customer communication, and successful go-live outcomes.
Responsibilities
- Provide daily oversight, guidance, and support for a team of Project Managers
- Conduct 1:1 meetings, team meetings, and performance check-ins to ensure alignment and progress
- Monitor workload distribution and adjust assignments to balance capacity and optimize team output
- Coach, mentor, and train PMs on processes, tools, onboarding best practices, and customer communication
- Handle team HR responsibilities including performance management, corrective actions, development planning, and participation in hiring activities
- Ensure all PMs maintain accurate project documentation, statuses, and customer communications
- Foster a positive, collaborative team culture focused on accountability, ownership, and continuous improvement
- Develop, manage, and maintain detailed project plans for new customer onboardings
- Collaborate with internal and external stakeholders to define scope, timelines, and deliverables
- Oversee the team’s customer onboarding projects and intervene/escalate when issues arise
- Maintain frequent, proactive communication with customers throughout the onboarding lifecycle
- Lead customer meetings, including agendas, updates, and follow-
- Ensure all projects drive to “go live” on or ahead of schedule
- Escalate any perceived delays or risks that may impact customer readiness
- Provide guidance to team members on complex projects requiring advanced PM judgment
- Act as the team’s subject matter expert on systems, onboarding workflows, and product configuration
- Support PMs in resolving complex customer questions or technical challenges
- Train and onboard new PMs to ensure role readiness
- Contribute to process improvements and departmental standardization
- Ensure team adherence to HireRight’s legal, contractual, and compliance frameworks
- Act as a catalyst for operational excellence within the PM team
- Identify process gaps, recurring issues, and systemic improvements to enhance customer onboarding
- Collaborate with leadership to shape onboarding strategy, reporting, KPIs, and optimization initiatives
- Lead cross-functional escalations and guide PMs through complex, high-visibility issues
- Communicate proactively with clients and internal teams to ensure successful project outcomes
Skills
- Minimum **5+ years of Project Management experience**, with emphasis on customer‑facing work
- Exceptional verbal and written communication skills
- Strong analytical and problem‑solving skills with the ability to lead teams through complex issues
- Demonstrated ability to influence without authority and collaborate across multiple functions
- Prior experience mentoring, coaching, or leading project teams strongly preferred
- Background check industry experience highly preferred
Benefits
- Medical
- Dental
- Vision
- Paid Life/AD&D Insurance
- Voluntary Life Insurance
- Short & Long Term Disability
- Flexible Spending Accounts
- 401K
- Generous Vacation and Sick Program
- 10 Paid Holidays
- Education Assistance Program
- Business Casual Attire
- Generous Referral Program
- Employee Discounts and Rewards
- Hybrid role requiring three onsite days per week in our Nashville, TN HQ or remote within the US
Company Overview
Company H1B Sponsorship