Note: The job is a remote job and is open to candidates in USA. Ampstek is seeking a Platform Engineer to support the operations of its Retail Media Network platform. The role focuses on troubleshooting platform, API, and data issues, supporting integrations and releases, resolving production incidents, and improving platform reliability through documentation, automation, and operational processes.
Responsibilities
- Support the day-to-day operations of RMN platforms and integrations
- Troubleshoot and resolve platform, API, and data-related issues
- Partner with Product, Engineering, Marketing Operations, and vendors to resolve production incidents
- Support releases, testing, operational readiness, and post-launch activities
- Monitor platform health and identify opportunities to improve reliability
- Create documentation, runbooks, and automation to reduce recurring issues
Skills
- Bachelor's degree in a related field or equivalent practical experience
- 3+ years of experience in platform engineering, software engineering, technical operations, or production support
- 5+ years of experience managing production incidents, escalations, and root cause analysis
- 2+ years of experience working with integrated platforms, APIs, SaaS applications, and enterprise workflows
- 2+ years of experience utilizing enterprise ticketing platforms (e.g., Jira, ServiceNow)
- 2+ years of experience supporting service operations, including SLA and KPI management
- 3+ years of experience in operations, reliability, or support engineering functions
- Experience supporting Retail Media, AdTech, MarTech, Salesforce, or advertising platforms
- Experience managing large integrated platform environments and vendor relationships
- Experience improving operations through automation and self-service capabilities
- Strong collaboration and stakeholder management skills
- Experience with APIs, integration troubleshooting, SQL, data analysis, observability, monitoring, or similar operational tooling
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