Note: The job is a remote job and is open to candidates in USA. Bright Horizons is an education and care company that partners with employers to provide child care, elder care, and educational support. The Senior Project Manager leads client and departmental projects, manages project delivery processes and resources, oversees project managers, and drives collaboration, risk mitigation, and continuous improvement.
Responsibilities
- Drives all project-related activities for assigned clients/projects with attention to efficiency, timing and superior service to the client and/or intended audience
- Takes ownership of the project communications and processes to ensure successful outcomes and aligned expectations. Produces consistent high level communications to internal and external stakeholders on project status, risks, and changes recommended. Facilitates the escalation process in a timely and constructive manner to pull in the appropriate team that will own the issue resolution
- Executes on the project delivery processes and methodology to support total quality of project deliverables
- Estimates time frames, quality and quantity of resources required to successfully implement the project; develops project plan incorporating all project variables and facilitates completion of client change orders, as required
- Establishes project mitigation and change request process. Navigates project changes effectively, removes barriers and coordinates with a variety of cross-functional project team members
- Partners with the internal and external service delivery team leaders to manage, track, and optimize the resource management needs across the department’s projects
- Drives knowledge sharing within and across projects. Facilitates the proper archiving and accessibility of the project deliverables with the consulting delivery team
- Assesses and minimizes business exposure and risk on project. Ensures project documents are complete, current, and stored appropriately
- Oversees project management of greater departmental initiatives as assigned
- Collaborates with department leaders to best practices and continual improvements, and is a key driver on maintenance and enhancements to department collaboration and project management tools
- Works to achieve operational targets with major impact on the departmental results. Contributes to the development of goals for the department and planning efforts
- Manages and develops a team of project managers to support client and department projects
- Overnight travel as required for client and organizational meetings
Skills
- High School Diploma
- 4+ years of experience as a project manager
- 1 year of experience leading project teams
- At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position
- Bachelor's Degree, ideally in business or operations
- Requires related business experience that includes managing a team, strong analytical skills, organizational skills, follow through skills, leadership skills
- Requires project management, consulting, technology, process improvement, negotiation, and strong communication skills
- Requires ability to work effectively and collaboratively in a fast paced environment across other functions including Growth, Product, Employee Services, Finance, IT, HR, and Marketing
- Hands-on experience leading and executing large complex projects for ERP and/or HR systems implementation is desirable
- Project management professional (PMP) certification from the Project Management Institute (PMI) or similar project management certification is desirable
- Requires the ability to remain organized at all times and to elicit cooperation from a wide variety of sources including team members, other internal departments and external parties (such as 3rd party partners)
- Experience with Monday.com, Azure ADO, JIRA, Salesforce, Microsoft suite, ITIL or HDI standards a plus
Benefits
- This position is also eligible for a bonus.
- Up to 9 paid holidays annually, subject to applicable eligibility requirements and accrual schedules.
- 40 hours of sick time per year based on full-time schedule, subject to applicable eligibility requirements and accrual schedules.
- 80 hours of vacation time per year based on full-time schedule, subject to applicable eligibility requirements and accrual schedules.
- Medical, dental, and vision insurance
- Paid vacation, sick, holiday, and parental bonding leave
- 401(k) retirement plan
- Long-term and short-term disability insurance
- Life insurance
- Money-saving discounts and financial planning tools
- Tuition assistance and education coaching
- Caregiving support and resources for the children and adults in your family
- Remote position available in the United States
Company Overview