Note: The job is a remote job and is open to candidates in USA. Happy Returns, a UPS Company, provides e-commerce returns solutions through proprietary software and reverse logistics. The Senior Project Manager will lead complex operational projects and continuous improvement initiatives, analyzing processes and data, developing recommendations, aligning stakeholders, and driving implementation through completion.
Responsibilities
- Lead complex, cross-functional operational projects from problem definition through recommendation, implementation, and post-launch evaluation
- Partner with senior stakeholders across operations and other business functions toidentifypain points, clarifyobjectives, and translate needs into structured project plans
- Analyze business processes, workflows, data, and performance trends toidentifyopportunities for efficiency, cost savings, quality improvement, and scalability
- Develop thoughtful, actionable recommendations grounded in data, operational realities, and business priorities, and confidently guide decision-making through ambiguity
- Design and implementnew programs, processes, and operating models that solve business problems and improve performance
- Drive continuous improvement efforts by evaluating current-state processes,identifyingroot causes, and proposing sustainable solutions
- Create clear project documentation, timelines, success metrics, status updates, and executive-ready summaries
- Manage project execution across multiple workstreams, ensuring accountability, momentum, strong follow-through, and effective escalation management when needed
- Support change management and adoption efforts so new processes and programs are implemented effectively
- Monitor project outcomes and refine solutions over time based on results, feedback, and evolving business needs
Skills
- * 7+ years of experience in project management, operations, business operations, continuous improvement, consulting, supply chain,logistics, or a related field
- * Demonstrated success leading complex, cross-functional projects that drive measurable business impact
- * Strong analytical and problem-solving capabilities, including the ability to work with data to inform decisions and recommendations
- * Excellent critical-thinking skills, strong executive judgment, and comfort making decisions in ambiguous, fast-moving environments
- * Ability to independently define scope, structure work, and move initiatives forward with minimal oversight
- * Strong communicationskills, including the ability to synthesize complexity and influence stakeholders at multiple levels of the organization
- * Experience improving processes, building programs, or driving operational change from concept through execution
- * Proven ability to balance strategic thinking with practical execution across complex operational environments
- * Broad business curiosity and the flexibility to take on a wide range of operational topics over time
- * High ownership mindset, strong follow-through, and a demonstrated ability tooperateas an exceptionally self-directed leader
- We do not offer visa sponsorship for this role. Candidates must be authorized to work in the U.S
- * Experience inlogistics, transportation, supply chain, reverselogistics, fulfillment, retail operations, or a similarly complex operational environment
- * Experience with process improvement methodologiesandoperational improvement frameworks
- * Experience building business cases, conducting root-cause analyses, and presenting recommendations to leadership
- * Comfort working across systems, spreadsheets, dashboards, and operational reporting tools to support analysis and decision-making
Benefits
- Remote
Company Overview