Note: The job is a remote job and is open to candidates in USA. BridgePhase is a mission-focused technology company delivering modern digital solutions for national security, government efficiency, and Federal Government mission success. The SAP Project Manager will lead customer engagement, cloud service delivery, onboarding, governance, compliance, release planning, renewals, and account growth for Federal, DoD, and Fed-CIV customers using SAP NS2 and S/4HANA RISE Private Cloud Edition.
Responsibilities
- Serve as the senior-level customer engagement lead and trusted advisor for Federal, DoD, and Fed-CIV clients
- Conduct regular executive and quarterly business reviews with customer leadership to evaluate service quality and business outcomes
- Deliver and interpret balanced scorecards and performance KPIs to ensure overall customer satisfaction and drive continuous improvement
- Translate Federal mission goals into aligned SAP NS2 cloud strategies and roadmaps, helping customers maximize the value and security of their SAP investments
- Lead complex onboarding/transition projects in DoD and Fed-CIV regulated environments with an emphasis on compliance, security, and operational excellence
- Serve as the single point of contact for service and support requirements across NS2 Cloud Services
- Manage multi-domain service delivery according to defined scope, budget, and milestones, ensuring alignment with FedRAMP and DoD Impact Level (IL) standards
- Oversee incident management and escalation processes, collaborating with internal Mission Control Center (MCC) and Operations Control Center (OCC) teams
- Develop and enforce quality and compliance plans to maintain adherence to Federal security and operational standards
- Lead customer release and maintenance planning, including IT calendar management and version control to maintain regulated compliance posture
- Build senior executive relationships across customer stakeholder organizations, including procurement, program management, and security compliance teams
- Identify and develop upsell and service expansion opportunities across SAP NS2 cloud offerings, in collaboration with Sales and Solution teams
- Support renewals, contract extensions, and commercial change requests ensuring alignment with compliance and delivery goals
- Drive Cloud Application Services operating profit reviews and ensure service-level adherence and SLA management
Skills
- *This position requires access to customer data. Must be a U.S. citizen. Fully remote position
- Bachelor's Degree (or equivalent experience) in Business Administration, Computer Science, Technical Engineering, or a related field
- Deep understanding of DoD Cloud security models, FedRAMP compliance, and NIST frameworks
- Proven ability to lead delivery for multiple customers while maintaining high compliance and service quality standards
- Strong executive communication, relationship building, and stakeholder management skills
- Expertise in service delivery for SAP solutions, including S/4HANA, BTP, and SAC, with experience in Cloud Application and Technical Delivery
- Demonstrated adaptability and innovative mindset toward adopting new technologies, such as AI and automation, to optimize delivery performance and operations
- Working knowledge of SAP NS2 Cloud models, operating processes, and Federal compliance standards
- 7+ years of customer-facing program or delivery management experience, preferably within Federal, DoD, or Fed-CIV environments
- Experience with SAP or SAP NS2 preferred
- ITIL Foundation or higher certification preferred
- Familiarity with DoD IL2–IL6 certification levels, FedRAMP, DISA STIGs, and related regulatory frameworks highly desirable
Benefits
- Multiple bonus programs rewarding performance, company growth, and employee referrals
- Flexible PTO with 20 days to use when you need them
- All federal holidays paid to help you truly recharge
- 7 paid sick leave
- 100% paid parental leave
- 401(k) with 6% match and no vesting period
- Top-tier medical, dental, and vision plans with low out-of-pocket costs
- Short- and long-term disability and life insurance included
- Pet insurance to support your four-legged family
- Annual professional development budget for training, certifications, and conferences
- Two paid community service days for causes that matter to you
- Social pod budget to connect with teammates wherever you live
- Fully remote position
Company Overview