Note: The job is a remote job and is open to candidates in USA. Faradast Energy Falat is seeking a Senior Product Operations Consultant to provide strategic consulting and execution support for enterprise product operations. The role focuses on product lifecycle management, user growth, data-driven performance improvement, commercialization, customer feedback, cross-departmental collaboration, product portfolio optimization, and senior management decision support.
Responsibilities
- Analyze the enterprise's existing product operations system and business model
- Assist in developing medium- and long-term product operations strategies
- Establish product operations goals and annual execution plans
- Evaluate product operations efficiency and business performance
- Provide strategic advice on product operations to management
- Establish an operational system for the product from launch, growth, maturity, optimization, and exit
- Analyze the operational priorities at different lifecycle stages
- Develop product launch and promotion operation plans
- Monitor key product lifecycle metrics
- Drive continuous product iteration and operational optimization
- Analyze efficiency bottlenecks in the product operation process
- Optimize product launch, promotion, feedback, and iteration processes
- Establish a standardized product operation management mechanism
- Promote collaboration among product, R&D, marketing, sales, and customer success teams
- Improve product operation efficiency and organizational execution capabilities
- Analyze user acquisition, activation, retention, and conversion data
- Develop user growth and product usage improvement plans
- Identify the reasons for user churn and declining usage rates
- Design user lifecycle operation strategies
- Drive improvements in product activity and user retention rates
- Establish Key Performance Indicators (KPIs) for product operations
- Analyze metrics such as user numbers, activity levels, retention rates, and conversion rates
- Evaluate product revenue and commercialization performance
- Establish a product health and operational performance analysis system
- Propose product and operational optimization suggestions based on data
- Analyze product market positioning and commercialization opportunities
- Assist in developing product pricing and business model strategies
- Support new product launches and marketing
- Collaborate with sales and marketing teams to drive product revenue growth
- Analyze product commercialization investment and return on investment (ROI)
- Establish a customer and user feedback collection mechanism
- Analyze customer needs, complaints, and product usage issues
- Transform user feedback into product improvement suggestions
- Coordinate with product and R&D teams to resolve key issues
- Drive continuous improvement in customer experience and product satisfaction
- Coordinate product, R&D, marketing, sales, customer success, and operations teams
- Participate in the planning and implementation of major product operation projects
- Establish project goals, timelines, and key milestones
- Tracking project progress and operational results
- Resolving cross-departmental collaboration issues during project execution
- Analyze the operational performance of different products within the company
- Evaluate product resource investment and commercial value
- Assist in optimizing product operation resource allocation
- Identify inefficient products and propose improvement plans
- Support the company in optimizing its overall product portfolio
- Provide product operation advice to CPO, COO, CEO, and senior management
- Prepare product operation analyses, performance reports, and strategic plans
- Participate in senior management product and operations review meetings
- Provide data and professional opinions for major product operation decisions
- Directly participate in the execution and implementation of key product projects
Skills
- Bachelor's degree or above; Major in Business Administration, Product Management, Marketing, Operations Management, Economics, Computer Science, or a related field
- 20+ years of experience in product operations, product management, business operations, or management consulting
- 8-15+ years of experience in senior product operations, product strategy, or operations consulting
- Previous positions include Senior Product Operations Consultant, Product Operations Consultant, Head of Product Operations, Director of Product Operations, or Product Strategy Consultant
- MBA, EMBA, or a Master's degree in Product/Operations Management is preferred
- Prior experience in technology companies, SaaS companies, internet companies, fintech, consumer products, or other product-driven companies is preferred
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