Note: The job is a remote job and is open to candidates in USA. ePlus is a technology solutions company seeking a Sales Support Representative to generate new business while managing and growing existing customer activity. The role manages sales-cycle administration, order fulfillment, customer support, quoting, vendor coordination, and add-on sales opportunities.
Responsibilities
- Accurately place orders into the system from customer-issued PO’s
- Follow-up on orders to ensure their successful delivery within customer expectations
- Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
- Confirm that all invoicing activity is taking place in a timely and accurate manner
- Take a proactive role with problem resolution at the customer and supplier levels
- Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
- Assist customers with Returns issues, order inquiries, and any other requests for information
- Develop successful relationships with sales, vendors, and internal departments
- Assist with quoting
- Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
- Use proper decorum in all communications with customers both internal and external
- Projects and additional responsibilities as needed or assigned
Skills
- 1+ years of sales or customer service experience
- Knowledge of computers/networking and the IT industry as a whole
- Excellent communication/phone skills is a must
- Ability to prioritize and multi task is a must
- Must be a team player with a positive attitude
- Knowledge of Microsoft office suite of products is a must
- * While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position
- Bachelor's degree preferred
Benefits
- Commissions and discretionary bonuses may be included in the compensation structure.
- 401(k) eligibility, dependent on the position offered.
- Employee stock purchase program, dependent on the position offered.
- Paid time off benefits, such as vacation, sick time, and personal leave, dependent on the position offered.
- Work/life balance that supports employees’ varying needs.
Company Overview